TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that it is hiring over 3,500 contact centre employees including agents, team leaders and operations managers for its work-from-home programme in the United Kingdom. Continue reading TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom →

A contact centre in North Wales has secured a new contract with National Rail Enquiries after quickly adapting its business to facilitate call handling at home. Continue reading PTI Cymru secure new contact centre contract win →

TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, announced the launch of Work Anywhere – a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology. Continue reading TELUS International Announces Launch of Work Anywhere →

iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced that it has successfully scaled its work-at-home solution with over 15,000 of its customer experience workforce transitioned to work remotely. Continue reading iQor Rapidly Scales Work-at-Home Solution with Over 50% of the Company’s Workforce to Deliver Uninterrupted Customer Interactions →

Hinduja Global Solutions (HGS) announced a full suite of business continuity solutions designed to help clients and their employees manage contact centres during the COVID-19 crisis, which has caused reduced staffing levels due to government mandated guidelines. Continue reading HGS Digital Announces Business Continuity Solutions →

TTEC, a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. Continue reading T-NOW, a New Offering from TTEC, Provides COVID-19 Business and Government Continuity and Resiliency Solutions for CX Leaders →