TTEC has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that makes CX continuity possible in days—not weeks. Continue reading TTEC announces the availability of T-NOW →

VXI Global Solutions announced that it has been recognized on the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals (IAOP®) for the third consecutive year. Continue reading VXI Global Solutions Named to the IAOP 2020 Global Outsourcing 100® →

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) announced it has been recognized in NelsonHall’s Vendor Evaluation & Assessment Tool (NEAT) as a leader in CX Improvement Capability in the Retail & CPG sectors. The evaluation analyzes the performance of vendors offering customer experience (CX) services in the retail and CPG sectors. Continue reading HGS Named a Leader in NelsonHall’s NEAT Evaluation for CX Improvement Capability →

Sitel Group, a leader in CX management, today announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. Continue reading Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP →