Teleperformance is very excited to announce the opening of our new contact centre in Cape Town, South Africa. Continue reading Teleperformance opens new centre in Cape Town in partnership with E.ON →

Capita plc announces that it has renewed its contract with The Co-operative Bank p.l.c. (the Bank) to run its mortgage servicing operation in the UK and to continue to support the Bank’s digitally enabled transformation which will further strengthen its customer focus. Continue reading Capita renews mortgage contract with The Co-operative Bank →

Startek, a global provider of customer experience management solutions, has been accredited with the IDG India CIO 100 2019 Award. This award acknowledges Startek for its world-class technology capabilities, omnichannel solutions, innovation and commitment to providing extraordinary customer experiences. Continue reading Startek Recognized by IDG India CIO 100 Awards →

Capita plc has announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract. Continue reading Capita extends National Trust contract →

In its ongoing mission to serve as a strategic partner to its clients and help them appropriately scale their businesses for success, Canon Information Technology Services (CITS), a wholly owned subsidiary of Canon U.S.A., Inc., is set to debut its call centre outsource services at ICMI Customer Connections. Continue reading Canon Information Technology Services debuts call centre outsource services →

Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences daily, today announced plans to open its first CX operations and contact centre in Athens, Greece in 2020. Continue reading Sitel Group to Open Customer Experience Operations in Greece in 2020 →