Capita plc has announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contract. Continue reading Capita extends National Trust contract →

In its ongoing mission to serve as a strategic partner to its clients and help them appropriately scale their businesses for success, Canon Information Technology Services (CITS), a wholly owned subsidiary of Canon U.S.A., Inc., is set to debut its call centre outsource services at ICMI Customer Connections. Continue reading Canon Information Technology Services debuts call centre outsource services →

Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences daily, today announced plans to open its first CX operations and contact centre in Athens, Greece in 2020. Continue reading Sitel Group to Open Customer Experience Operations in Greece in 2020 →

Atento, the leading company of CRM/BPO in Latin America, and one of the top five providers worldwide, has developed an automation solution to improve RENFE’s customer experience, enabling over 1.8 million of the Spanish railway operator’s inquiries to be resolved through self-service. This accounts for 12% of RENFE’s current customer service calls and it is expected to reach 15% at the end of the year. Continue reading Atento develops the self-service customer solution for Spanish railway operator RENFE →

Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announces a new contract award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults. Continue reading HGS awarded Contract to support the UK’s Disclosure and Barring Service (DBS) →

CGI has been awarded a contract by the Disclosure and Barring Service (DBS) to provide IT services which will support its mission of safeguarding vulnerable UK citizens. The contract will last two and a half years, and during this time CGI will transition and manage a number of core IT applications, enabling operational excellence in a stable and secure environment. Continue reading Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities →