Atento, the leading company of CRM/BPO in Latin America, and one of the top five providers worldwide, has developed an automation solution to improve RENFE’s customer experience, enabling over 1.8 million of the Spanish railway operator’s inquiries to be resolved through self-service. This accounts for 12% of RENFE’s current customer service calls and it is expected to reach 15% at the end of the year. Continue reading Atento develops the self-service customer solution for Spanish railway operator RENFE →

Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announces a new contract award with the Disclosure and Barring Service (DBS). DBS helps employers make safer recruitment decisions each year by processing and issuing DBS checks required by those working with children and vulnerable adults. Continue reading HGS awarded Contract to support the UK’s Disclosure and Barring Service (DBS) →

CGI has been awarded a contract by the Disclosure and Barring Service (DBS) to provide IT services which will support its mission of safeguarding vulnerable UK citizens. The contract will last two and a half years, and during this time CGI will transition and manage a number of core IT applications, enabling operational excellence in a stable and secure environment. Continue reading Disclosure and Barring Service selects CGI to deliver secure and trusted safeguarding capabilities →

Hinduja Global Solutions Ltd. (HGS) launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions. Continue reading CX Leader HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients →

Sykes Enterprises, Incorporated, a leading provider of customer engagement services and multichannel demand generation, was recognized by the International Association of Outsourcing Professionals® (IAOP®) as being within the top-scoring companies overall, as one of the companies scoring highest in the area of corporate social responsibility (CSR), and for being featured on the Global Outsourcing 100 list for more than three years. Continue reading SYKES Featured on IAOP® Best of the Global Outsourcing 100® List →

Startek, a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Service Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. Continue reading Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan →