A rise in government spending saw the UK outsourcing market rebound in Q2 after a quiet first quarter, according to the Arvato UK Outsourcing Index. Continue reading Increased government spending sees UK outsourcing market rebound in Q2 →

Qualfon, a full-service business process outsourcing (BPO) and contact centre service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. Continue reading Qualfon Recognized in the Everest Group PEAK Matrix Assessment →

Knoah Solutions, a global business process outsourcing company, announced that it had been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2019.” Continue reading Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™ →

Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, opened its new customer relationship centre in Madrid, located in the Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and the capacity to accommodate up to 1,000 employees. Continue reading Atento opens a new customer relationship centre in Madrid →

Business process outsourcing (BPO) partner Arvato is working with Neath Port Talbot Council in South Wales to automate part of the authority’s back-office. Continue reading Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council →

The Bosch Car Service Network has demonstrated its continued commitment to delivering high standards of customer care following the announcement of a new partnership with Moneypenny. Continue reading Bosch puts a focus on service with new partnership →