Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, opened its new customer relationship centre in Madrid, located in the Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and the capacity to accommodate up to 1,000 employees. Continue reading Atento opens a new customer relationship centre in Madrid →

Business process outsourcing (BPO) partner Arvato is working with Neath Port Talbot Council in South Wales to automate part of the authority’s back-office. Continue reading Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council →

The Bosch Car Service Network has demonstrated its continued commitment to delivering high standards of customer care following the announcement of a new partnership with Moneypenny. Continue reading Bosch puts a focus on service with new partnership →

Sitel Group announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks the seventh consecutive year that Sitel Group has received this recognition, verifying the company as an innovative leader in the contact centre industry. Continue reading Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year →

Analyst and consulting firm Everest Group has positioned Concentrix as a Leader – its highest designation – and Star Performer in the 2019 Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment. Everest Group’s PEAK Matrix provides an objective, data-driven comparative assessment of service and technology providers based on their overall capability and market success across different global services markets. Continue reading Concentrix Stands Out as a Leader with Star Power →

TELUS International, a customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm, Everest Group in its 2019 Contact Center Outsourcing (CCO) PEAK Matrix™ assessment. TELUS International was the only IT and BPO-classified provider that achieved Leader status. Continue reading TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™ →