Qualfon, a full-service business process outsourcing (BPO) and contact centre service provider, was recognized as a Major Contender in the Everest Group Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. Continue reading Qualfon Recognized in the Everest Group PEAK Matrix Assessment
Category Archives: Outsourcing
Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™
Knoah Solutions, a global business process outsourcing company, announced that it had been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled “CCO – Service Provider Landscape with PEAK Matrix™ Assessment 2019.” Continue reading Knoah Solutions, Inc. Recognized as an Aspirant in Everest Group’s 2019 Contact Center Outsourcing PEAK Matrix™
Atento opens a new customer relationship centre in Madrid
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, opened its new customer relationship centre in Madrid, located in the Rivas Vaciamadrid 521HUB business park. These new facilities have an area of 5,000 square meters and the capacity to accommodate up to 1,000 employees. Continue reading Atento opens a new customer relationship centre in Madrid
Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council
Business process outsourcing (BPO) partner Arvato is working with Neath Port Talbot Council in South Wales to automate part of the authority’s back-office. Continue reading Arvato secures contract to deliver RPA solutions for Neath Port Talbot Council
Bosch puts a focus on service with new partnership
The Bosch Car Service Network has demonstrated its continued commitment to delivering high standards of customer care following the announcement of a new partnership with Moneypenny. Continue reading Bosch puts a focus on service with new partnership
Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year
Sitel Group announced that it has been recognized as a Leader by Everest Group in the Contact Center Outsourcing (CCO) Services PEAK Matrix™ Assessment 2019. This marks the seventh consecutive year that Sitel Group has received this recognition, verifying the company as an innovative leader in the contact centre industry. Continue reading Sitel Group Recognized as Global Contact Center Outsourcing Leader by Everest Group for 7th Consecutive Year