Category Archives: Outsourcing

Outsourcing

Industry Leaders Weigh in on Customer Experience Trends in 2019

Each year, HGS publishes a list of top customer experience (CX) trends—an on-the-ground forecast of how BPO partners will be called on to cost-effectively address CX needs in the new year. HGS is honored to share unique and well-informed perspectives from an elite group of industry thought leaders for this year’s predictions. Continue reading Industry Leaders Weigh in on Customer Experience Trends in 2019 →

Awards, Outsourcing

CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA

TTEC (Tee-tek), a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, celebrates a successful year following its new brand launch in January 2018. Contributing to the success are several major industry award wins, expansion of the EMEA leadership team, and addition of a number of new clients. Continue reading CX Disruptor TTEC Celebrates 2018 Success with Seven Award Wins in EMEA →

Outsourcing

Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing

Sitel Group, one of the largest customer experience (CX) management companies in the world announced the refinancing of its credit facility. The new credit facility includes a three percent average interest rate (down from 8 percent), $515 million long-term loan and a $90 million revolving credit facility, offering the company greater flexibility in its cash management. Continue reading Sitel Group Enters New Financial Chapter with Completion of Credit Refinancing →