Hinduja Global Solutions Ltd. (HGS), a global leader in business process management (BPM), was ranked in the top 10 for three separate categories in the HFS Research Top 10 Front Office Customer Engagement Operations Services 2019 report. Continue reading HFS Research Ranks HGS in the Top 3 for Voice of the Customer in Survey of More Than 300 →

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands reports that the company will be participating in the upcoming Call and Contact Centre Expo. Continue reading TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases →

Teleperformance, the global leader in outsourced omnichannel customer experience management, has won a new contract supporting the Construction Skills Certification Scheme (CSCS). Continue reading Teleperformance Wins Three-Year Contract with the Construction Skills Certification Scheme →

Atento, the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide, has attained the number three position in the ranking 2019 Best Workplaces Spain by Great Place to Work®. Continue reading Atento, Recognized as One of the Best Companies to Work for in Spain →

Serco Group, the international service company, has signed a new contract to provide field office support services to the US Pension Benefit Guaranty Corporation (PBGC). Continue reading Serco signs new $200m contract to support US Pension Benefit Guaranty Corporation →

ResQ, the privately owned UK contact centre business, is announcing that it is recruiting 150 more people to join its site in Seaham, County Durham. Continue reading 150 new jobs created in Seaham by ResQ. →