Leading contact centre Echo-U South is celebrating a recent contract win with life and pensions provider LV=. The news also coincides with the office’s first birthday milestone. Continue reading Echo-U South Celebrates New Contract Win with LV=
Category Archives: Outsourcing
Webhelp’s Market Expansion Strategies in the Contact Centre Outsourcing Market Earn it Accolades from Frost & Sullivan
Based on Webhelp’s successful growth strategy across Europe, Frost & Sullivan has recognised the company with the 2018 European Market Leadership Award in contact centre outsourcing. Over the course of several years, Webhelp has diversified its industry focus to include expertise in healthcare, travel, and B2B services. Continue reading Webhelp’s Market Expansion Strategies in the Contact Centre Outsourcing Market Earn it Accolades from Frost & Sullivan
ECI invests in Moneypenny to support global growth plans
ECI has invested in Moneypenny, the world’s leading outsourced communications provider, to help drive the next stage of the Company’s growth. ECI’s investment will support Moneypenny’s ambitious plans to substantially grow its turnover by expanding across its core markets in the UK and US. The details of the transaction are not being disclosed. Continue reading ECI invests in Moneypenny to support global growth plans
Government outsourcing records strongest quarter since 2016 as UK market rebounds
The UK public sector outsourcing market recorded its highest quarterly performance since 2016 in the third quarter of 2018, as government departments focused on securing deals for IT and tech services, according to the Arvato UK Outsourcing Index. Continue reading Government outsourcing records strongest quarter since 2016 as UK market rebounds
Echo takes billing software global with first Australian water sector client
Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia. Continue reading Echo takes billing software global with first Australian water sector client
Firstsource reports Second Quarter Fiscal 2019 Results
Firstsource Solutions Limited, a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter ended September 2018. Continue reading Firstsource reports Second Quarter Fiscal 2019 Results