Firstsource Solutions, a leading, Indian-owned provider of business process management (BPM) services, has announced the company’s continued commitment to its extensive operations in the UK. Rajesh Subramaniam, CEO at Firstsource, made the announcement at the 2018 NASSCOM TechUK i2i Forum in the presence of both the UK prime minister, Theresa May, and Narendra Modi, Prime Minister of India. Continue reading Firstsource announces continued investment in UK at NASSCOM TechUK i2i Forum
Category Archives: Outsourcing
Echo Managed Services launches modular offering for energy sector
Outsourced customer service specialist, Echo Managed Services, has announced the launch of a fully flexible, outsourced customer service offering for energy companies, which allows them to ‘pick and choose’ from a range of customer contact services according to their individual requirements. Continue reading Echo Managed Services launches modular offering for energy sector
Echo-U contact centre blooms with 100 new jobs for springtime
Newcastle customer contact centre Echo-U North is creating up to 100 permanent customer service advisor jobs for local people. Continue reading Echo-U contact centre blooms with 100 new jobs for springtime
T-Systems wins mega contract from “Sparda-Banken”
The group of “Sparda-Banken” has concluded a future-proof outsourcing deal with T-Systems. The seven-year contract has a volume in the mid three-digit million euro range and an extension option for another three years. Continue reading T-Systems wins mega contract from “Sparda-Banken”
Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions
Convergys, a global leader in customer management, has announced that it has achieved an important milestone with more than one-third of its workforce utilizing Robotic Process Automation (RPA), reducing customer handle times up to 45 percent and transaction error rates up to 98 percent. RPA uses software “robots” to perform tasks within existing applications, such as data entry or cut and paste of data across systems, to quickly respond to commonly asked questions, freeing representatives to focus on resolving customer issues more efficiently. Continue reading Convergys Accelerates Deployment of Robotic Process Automation (RPA) to More Than One-Third of its Workforce to Streamline Performance and Simplify Customer Interactions
Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence
Sitel Group, one of the largest customer experience companies in the world, announced that it has been recognized by the Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals for its sustained excellence in the outsourcing industry. Continue reading Sitel Group Recognized by IAOP 2018 Global Outsourcing 100 List for Sustained Excellence