Conduent Incorporated, a digital interactions company, announced it has been awarded a three-year contract, worth approximately $1 billion, renewing digital interactions services with a U.S.-based Fortune 50 company.
“Platform-driven digital interactions is a source of competitive advantage in the marketplace, driving positive purchasing power and brand loyalty,” said Christine Landry, group chief executive, Consumer & Industrials, Conduent. “This award demonstrates that digital experiences are a powerful and must-have differentiator. Our platform portfolio, technology expertise and ability to understand customer needs set us apart from the competition with this Fortune 50 brand.”
To support the contract and meet the client’s customer interaction needs, Conduent plans to hire 1,000 people to fill jobs globally in the United States, Europe and Asia. This fits a part of Conduent’s core business focus that it calls Accushoring™, allowing the company to use talent anywhere in the world and giving it the flexibility to leverage human capital from locations with the best balance of skill, availability and costs.
Conduent helps companies transform with automated, modern services, using technology to create new models of customer support. Through the combination of digital processes, legacy expertise and ability to deliver individualized interactions at massive scale, Conduent enables companies in all industries to reduce costs, better serve customers and ultimately increase profitability.
With more than 25 years supporting clients’ customer interactions around the globe in more than 30 languages, Conduent continues to be recognized by industry analysts for leadership in this area.
About Conduent
Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for those they serve. We are leveraging the power of cloud, mobile and IoT, combined with technologies such as automation, cognitive and blockchain to elevate every constituent interaction, driving modern digital experiences that are more efficient, helpful and satisfying.
Conduent’s differentiated offerings touch millions of lives every day, including two-thirds of all insured patients in the U.S. and nearly nine million people who travel through toll systems daily. Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent serves a majority of the Fortune 100 companies and more than 500 government entities. Learn more at www.conduent.com