Firstsource Solutions Limited, a global provider of customised Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter and the fiscal year ended March 2018 according to Ind AS. Continue reading Firstsource Solutions reports Fiscal 2018 results with improved profit margins and recommends a maiden dividend of 15%
Category Archives: Outsourcing
Teleperformance wins Frost & Sullivan Security & Compliance Competitive Strategy Innovation and Leadership Award
Teleperformance, the worldwide leader in omnichannel customer experience management, has been named the recipient of Frost & Sullivan’s 2018 Best Practice Award for Security & Compliance Contact Center Outsourcing Competitive Strategy Innovation and Leadership. Continue reading Teleperformance wins Frost & Sullivan Security & Compliance Competitive Strategy Innovation and Leadership Award
24-7 Intouch Introduces New AI Technology Division, Laivly
24-7 Intouch, a global customer service solutions provider, has announced a new technology brand division called Laivly. Continue reading 24-7 Intouch Introduces New AI Technology Division, Laivly
TTEC Named as a 2018 Training Outsourcing Watchlist Company
TTEC has recently been named to Training Industry, Inc.’s 2018 “Training Outsourcing Companies Watch List.” Training Industry produces the list annually as part of its mission to continually monitor the training marketplace for the best providers of training services and technologies. Continue reading TTEC Named as a 2018 Training Outsourcing Watchlist Company
Arise Virtual Solutions Announces Appointment of Scott Etheridge As Chief Executive Officer
Arise Virtual Solutions has appointed Scott Etheridge as Chief Executive Officer. Scott has been with Arise for over eight years, during which time he held the role of Chief Financial Officer, and most recently Chief Operating Officer. As COO, he was responsible for leading and managing the Global Financial, Crowdsourcing, and Technology Operations of the organization. Continue reading Arise Virtual Solutions Announces Appointment of Scott Etheridge As Chief Executive Officer
Eniro Finland to buy Elisa’s customer service and corporate switchboard outsourcing businesses
Oy Eniro Finland Ab has acquired Elisa Oyj’s corporate clients’ outsourced customer service and corporate switchboard businesses. The deal strengthens Eniro’s position as the leading developer and provider of customer contact services in Finland. Continuity of the customer service staff means that client services will be unaffected by this deal. Continue reading Eniro Finland to buy Elisa’s customer service and corporate switchboard outsourcing businesses