Frost & Sullivan awarded Transcom the 2017 European Contact Center Outsourcing Customer Value Leadership Award after an evaluation of best practices across multiple business performance categories against key competitors. Continue reading Frost & Sullivan recognizes Transcom’s leadership in delivering value to clients
Category Archives: Outsourcing
Ventrica targets Australian companies looking to increase exports after being voted ‘Best Outsourced Contact Centre’ in Europe
Outsourced customer contact centre Ventrica who won Gold in the ‘Best Outsourced Contact Centre’ category at the ECCCSAs is to target Australian organisations who are looking to expand globally on-line and who need centralised 24/7 customer service. Continue reading Ventrica targets Australian companies looking to increase exports after being voted ‘Best Outsourced Contact Centre’ in Europe
giffgaff and Firstsource Solutions take home gold at the UK Complaint Handling Awards
giffgaff, the community-run network, and Firstsource Solutions, the customer experience expert, together have won the award for Best Personal Entertainment and Telecoms at the prestigious UK Complaint Handling (UKCH) Awards. The UKCH Awards recognise and celebrate organisations, teams and individuals who achieve excellence in managing consumer complaints. Continue reading giffgaff and Firstsource Solutions take home gold at the UK Complaint Handling Awards
Private Sector outsourcing market hits three-year high
The private sector outsourcing market soared to a three-year high in 2017 as businesses signed contracts worth £4.93 billion, according to the Arvato UK Outsourcing Index. Continue reading Private Sector outsourcing market hits three-year high
IAOP Releases the 2018 Global Outsourcing 100 and World’s Best Outsourcing Advisors
IAOP® announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists. The lists were released during IAOP’s OWS18, held at the Renaissance Orlando at SeaWorld, in Orlando, Florida. Continue reading IAOP Releases the 2018 Global Outsourcing 100 and World’s Best Outsourcing Advisors
FCR Announces Plans For Future European Expansion
FCR, the premier provider of outsourced live agent call centre and business process solutions, announced that it is in the initial planning and due diligence stage to expand its services to include a new contact centre in Europe. The short list of countries FCR is considering for its newest contact centre include Spain, Italy, Ireland, Germany, as well as Poland. Additionally, FCR expects to utilize the same small town format in Europe as it currently employs in the US. Continue reading FCR Announces Plans For Future European Expansion