Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions
Category Archives: Outsourcing
Datacom to provide client enquiry services for Dept of Home Affairs
Datacom announced they have entered into a 3-year contract with the Department of Home Affairs to provide client enquiry services as part of the Department’s programme to modernise its visa and citizenship services. Continue reading Datacom to provide client enquiry services for Dept of Home Affairs
Proximus Partners with Infosys to Simplify and Digitize its Enterprise Solutions Ecosystem to Provide Superior Customer Experience
Infosys, a global leader in consulting, technology and next-generation services announced that it has been selected by Proximus, the largest telecommunications company in Belgium, to implement Excite – a business transformation program aimed at delivering superior digital customer experiences for its enterprise clients. Continue reading Proximus Partners with Infosys to Simplify and Digitize its Enterprise Solutions Ecosystem to Provide Superior Customer Experience
Arvato wins place on UK government contact centres framework
Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services. Continue reading Arvato wins place on UK government contact centres framework
Glasgow City Council awards seven year transformational ICT outsourcing contract to CGI
CGI has been selected by Glasgow City Council (GCC) to provide transformational IT services to enable the introduction of integrated digital services for the Glasgow area. This will result in an improved citizen digital experience across a range of council services whilst delivering new high speed broadband for schools and the local community. Continue reading Glasgow City Council awards seven year transformational ICT outsourcing contract to CGI
FCR Announces Nearshore Expansion With New Tijuana, Baja Operations
FCR, the premier provider of outsourced live agent call center and business process solutions, announced its plans to open a new nearshore contact center in Baja California, Mexico. The site, located just minutes away from San Diego, California, is centered within the heart of Tijuana’s International Business Park and provides easy access and close proximity to the US-Mexico border crossing. Continue reading FCR Announces Nearshore Expansion With New Tijuana, Baja Operations