Ascensos, the Scottish-based contact centre management specialist, has opened a new customer contact centre in Bucharest, Romania. The new facility is located within the state of art Frunzei building in central Bucharest and represents an initial investment of over £500,000. The opening ceremony was carried out by Ascensos’s Exceutive Chairman, Dermot Jenkinson.
Ascensos first established operations in Bucharest in 2016 following the acquisition of the Dutch business, HECC, which had 70 staff across its sites in Boxtel in the Netherlands and Bucharest in Romania. The new facility in Bucharest already has a workforce of 100 professionals and the company plans to create a total of 200 jobs as it continues to grow. Retail clients with a European footprint are attracted to use the Bucharest facility due to the multilingual skills of the Ascensos team there.
Ascensos now operates three contact centres in Scotland, one on the Isle of Wight along with operations in Boxtel, in the Netherlands, and now the new location in Bucharest. The company employs up to 1,600 customer service professionals internationally.
The specialist contact centre business manages bespoke and specialised multi-channel customer contact solutions, including social media customer engagement and insights for a range of blue chip retailers
Dermot Jenkinson, Executive Chairman of Ascensos, said:
“As an international business we have invested further in Bucharest as it provides a high calibre workforce; strengthens our multi-lingual capabilities and continues to expand our operations beyond the UK as we grow and scale.”
Hans Jansen, Managing Director of Ascensos’s continental European operations, said: “It is fantastic to be able to show this commitment to Bucharest and to our team in the city. Through this investment, we plan to grow our presence in Romania and the range of skills we can offer our clients.”
Founded in 2013, Ascensos has established itself as a significant force in the contact centre management sector, with a reputation for its sharp focus on customer service. Ascensos also has a track record in developing its staff through training and development.