Category Archives: Outsourcing

Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age

Atento the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America presented its recently created business unit Atento Digital in Spain today. The business unit integrates all of the company’s digital assets to generate additional value for clients and drive growth across verticals and geographies. Continue reading Atento Presents Atento Digital in Spain, the Company’s New Business Unit to Drive Customer Experience in the Digital Age

TeleTech to Support the Federal Government in Harvey Recovery

TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify Customer Engagement as a Service offering announced today that it is providing contract support to the Federal Emergency Management Agency (FEMA) to assist in disaster recovery for Hurricane Harvey survivors. Continue reading TeleTech to Support the Federal Government in Harvey Recovery

Hallmarking a Decade of Partnership, Parseq and Top Image Systems Expand Joint SaaS Business with New Contract

Top Image Systems, a global innovator of intelligent content processing solutions, and Parseq, one of the leading business process outsource service providers in the UK, announce that in 2017 the two companies have signed a new seven-figure contract for the next four years for eFLOW® platform licenses across Parseq service offerings. Continue reading Hallmarking a Decade of Partnership, Parseq and Top Image Systems Expand Joint SaaS Business with New Contract

A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards

Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards.Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards.  Continue reading A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards