PRESS RELEASE: Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A., one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and businesses. The new operation will take place in the city of São Paulo and will have a highly-qualified team of professionals within the industry. Continue reading Lenovo Selects Atento as Strategic Partner for Contact Center Customer Relationship Management in Brazil →

PRESS RELEASE: Newark and Sherwood Council has boosted customer service, saved valuable hours of admin time and increased revenues collection since implementing OPENRevenues self-service technology with Civica, a market leader in critical software applications, digital solutions and managed and outsourced services. Continue reading Newark and Sherwood Council saves up to 2,000 hours in administration →

PRESS RELEASE: Business process outsourcing provider Arvato has expanded its award-winning partnership with Renault UK, securing a new three-year contract to deliver the manufacturer’s back-office customer service in the UK and Ireland. Continue reading Renault expands customer service partnership with Arvato →

PRESS RELEASE: CGI has signed a new agreement with Bisnode, a leading European provider of business data and data analytic services, to assume responsibility for managing the company’s technology services in Sweden. By outsourcing these services to CGI, Bisnode will gain advanced digital expertise to improve efficiencies, enhance security, and drive the launch of new digital customer services. Continue reading CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden →