Leading global business process outsourcing and customer experience expert Webhelp, has announced plans to expand its business with the addition of a new site in the capital of Latvia, Riga. Continue reading Webhelp Enters Russian-Speaking Market with Expansion Into Latvia
Category Archives: Outsourcing
Award-Winning Contact Centre Carpeo Strengthens Sales Team With Mark Coleman
PRESS RELEASE: Award-winning Swindon-based Contact Centre Carpeo, has appointed a Business Development Director as it continues its growth and expands into new sectors. Continue reading Award-Winning Contact Centre Carpeo Strengthens Sales Team With Mark Coleman
CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden
PRESS RELEASE: CGI has signed a new agreement with Bisnode, a leading European provider of business data and data analytic services, to assume responsibility for managing the company’s technology services in Sweden. By outsourcing these services to CGI, Bisnode will gain advanced digital expertise to improve efficiencies, enhance security, and drive the launch of new digital customer services. Continue reading CGI selected by European data services provider Bisnode as “one-stop” provider of technology management services in Sweden
Essar announces sale of Aegis to Capital Square Partners
PRESS RELEASE: AGC Holdings Limited (AGC) Mauritius, a wholly owned portfolio company of Essar Global Limited (Essar Global), has entered into a definitive agreement with Capital Square Partners (CSP) to sell 100% of its stake for an undisclosed amount in ESM Holdings Limited, Mauritius, which is the holding company of Aegis, a major global outsourcing company. Net proceeds of this sale will be used to retire Essar’s debt. Continue reading Essar announces sale of Aegis to Capital Square Partners
Up to 200 new Jobs to be created by new contact centre opening in Liverpool
PRESS RELEASE: Outsourced contact centre and software specialist Kura has selected Sefton for a major new site and its first outside of Scotland. The Glasgow-based company will occupy Caspian House at Atlantic Park, which is expected to house over 400 employees.
The move comes after Kura was selected as a strategic partner of Scottish Power for the next 5 years to become the utility giant’s largest outsource customer services provider. Continue reading Up to 200 new Jobs to be created by new contact centre opening in Liverpool
Firstsource recognised as a Challenger in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide
PRESS RELEASE: Firstsource Solutions, the customer experience expert, has been placed for the first time in the Challengers category in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide. This recognition comes as Firstsource posted strong results in the quarter ending December 2016, with YOY growth of 8.2% compared the same period the previous year. Continue reading Firstsource recognised as a Challenger in Gartner’s Magic Quadrant for Customer Management Contact Center BPO, Worldwide