An exciting Awards season lies ahead for leading global Customer Experience (CX) and Business Process Outsourcing (BPO) expert, Webhelp, which has been named as a finalist eighteen times across five different awards programmes. Continue reading Webhelp Nominated For Eighteen Awards In Customer Experience And HR
Tag Archives: Webhelp
UK Shoppers Have Embraced the Online Revolution
95% of Brits have bought something online in the last six months according to research conducted by leading global customer experience and business process outsourcing expert, Webhelp. Continue reading UK Shoppers Have Embraced the Online Revolution
Webhelp and Content Guru Unveil Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Continue reading Webhelp and Content Guru Unveil Customer Engagement Partnership
Are Mobile Devices Taking Over Online Shopping?
Not according to the latest consumer research by leading global customer experience and business process outsourcing business, Webhelp. According to the 500 UK consumers surveyed, traditional desktop or laptop computers accounted for almost two thirds (65%) of online shopping purchases, with less than a quarter of people (23%) saying they used a smartphone and just 12% saying they had used a tablet for their most recent online purchase. Continue reading Are Mobile Devices Taking Over Online Shopping?
Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment
November will be a busy month of awards ceremonies for leading global customer experience and business process outsourcing expert, Webhelp, which has been named a finalist in nine categories at four different awards. Continue reading Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment
A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards
Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards.Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards. Continue reading A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards
Is The Era of Working While Travelling Dead?
A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. Continue reading Is The Era of Working While Travelling Dead?
Is Online Check-In As Popular As It Should Be?
The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel experience should be becoming a thing of the past, but a recent survey by global customer experience expert, Webhelp, indicates that airlines still have a way to go to encourage UK consumers to ditch the desk altogether. Continue reading Is Online Check-In As Popular As It Should Be?
Who Will Win the Travel Agent v Technology Battle?
We may book our travel online but when things go wrong we hanker after the human touch, according to new research conducted by leading global customer experience expert, Webhelp. Continue reading Who Will Win the Travel Agent v Technology Battle?
Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa
Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind renewed efforts to transform the contact centre industry in South Africa. Continue reading Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa