Tag Archives: Webhelp

Webhelp and Content Guru Unveil Customer Engagement Partnership

Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Continue reading Webhelp and Content Guru Unveil Customer Engagement Partnership

Are Mobile Devices Taking Over Online Shopping?

Not according to the latest consumer research by leading global customer experience and business process outsourcing business, Webhelp. According to the 500 UK consumers surveyed, traditional desktop or laptop computers accounted for almost two thirds (65%) of online shopping purchases, with less than a quarter of people (23%) saying they used a smartphone and just 12% saying they had used a tablet for their most recent online purchase. Continue reading Are Mobile Devices Taking Over Online Shopping?

A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards

Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards.Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards.  Continue reading A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards

Is Online Check-In As Popular As It Should Be?

The days of standing in a huge queue at an airline check-in desk to kick start your holiday or travel experience should be becoming a thing of the past, but a recent survey by global customer experience expert, Webhelp, indicates that airlines still have a way to go to encourage UK consumers to ditch the desk altogether. Continue reading Is Online Check-In As Popular As It Should Be?

Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica

Leading global customer experience and business process outsourcing expert, Webhelp, has acquired a majority stake in leading French health care sector customer relationship management firm, Direct Medica. Webhelp has signed an exclusive agreement for the acquisition of Direct Medica, which is expected tobe finalised by the end of July 2017. Continue reading Webhelp Expands into the Healthcare Sector with the Acquisition of Direct Medica

Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative working and idea sharing, but when it comes to maintaining service consistency and reducing costs in a multilingual contact centre environment, the fewer heads the better. And Netflix’s recent announcement that it would be creating 400 multilingual roles in its customer contact centre in the Netherlands is evidence that multilingual ‘heads’ are highly prized. Continue reading Multilingual Hubs – When Two Heads Are Not Better Than One

Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass

Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass