PRESS RELEASE: Grosvenor Services Group, a part of specialist outsourced service provider Echo Managed Service, has been recognised for its outstanding customer service, collections performance and business growth after being named best outsourced collections provider at the Credit Awards in London. The customer focussed debt collection agency – beat off competition from five of the biggest names in the industry to win the accolade. Continue reading Grosvenor Services Group named best outsourced collections provider
Category Archives: Outsourcing
MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain
PRESS RELEASE: Atento S.A., the leading provider of CRM & BPO in Latin America, and one of the three top providers worldwide, has partnered with MediaMarkt, a leading consumer electronics distribution company, to strengthen its customer relationship strategy and enhance the quality and efficiency of its service in Spain. Continue reading MediaMarkt partners with Atento to strengthen its customer relationship strategy in Spain
Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com
PRESS RELEASE: Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, announced it began providing lead generation and customer support for HotelPower.com, an online member-based provider of discounted lodging accommodations ranging from traditional hotels to rental properties. Continue reading Golden Gate BPO Solutions to Provide Customer Support and Lead Generation for HotelPower.com
Ascensos to open 600 job contact centre on Isle of Wight
PRESS RELEASE: Scottish-based contact centre management specialist, Ascensos, announces that the company is to open a new customer service centre on the Isle of Wight, creating up to 600 new jobs. The new facility, located in Cowes, will handle inbound telephone, email, social media and online queries. Continue reading Ascensos to open 600 job contact centre on Isle of Wight
Conduent Named as a Leader in the 2017 NelsonHall NEAT in Customer Management Services in Telecommunications
PRESS RELEASE: Conduent Incorporated, the world’s largest provider of diversified business process services, has been named a ‘Leader’ among customer management services (CMS) vendors in telecommunications by research firm NelsonHall. Continue reading Conduent Named as a Leader in the 2017 NelsonHall NEAT in Customer Management Services in Telecommunications
Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass
Leading global customer experience and business process outsourcing company, Webhelp, has developed a new tool that allows it to monitor and manage the performance of its advisors in a consistent way across the business and ensure they are receiving the right coaching and development. Continue reading Webhelp Delivers Improved Customer Experience with Development of Bespoke Performance Compass