PRESS RELEASE: Lenovo, a leading company in providing innovative consumer, commercial and enterprise technology, has just settled an important partnership with Atento S.A., one of the world’s leaders in customer management and business process outsourcing services, aiming to enhance its relationship with consumers and businesses. The new operation will take place in the city of São Paulo and will have a highly-qualified team of professionals within the industry.
The agreement includes services focused on technical support, sales, back office and care for Consumer and Smart Device products. All of them managed through a complete digital platform, including chat, email and social media, in addition to the traditional telephone service. To support Lenovo´s B2B operations, Atento will provide a complete platform to manage maintenance and Brazilian government agencies contracts, among others.
According to Lenovo’s Ricardo Tiltscher, Director of Services & Customer Experience for Lenovo Brazil, the alliance with Atento strengthens the company’s commitment to always provide the best service to its customers and partners. “Service excellence and innovation is essential to Lenovo and this partnership with Atento will enable us to provide the best relationship journey for our customers by using differentiated solutions.”
“We are very honored with this partnership. We are proud to be able to offer Lenovo a range of BPO solutions and innovative services, continuously ensuring customer satisfaction and promoting continuous improvement and excellence in the relationship”, said Mário Câmara, Managing Director of Atento in Brazil.
Lenovo will also count on the experience of Atento’s Central Planning Group (CPG), which will act strategically, by conducting studies, using statistical models, assessing trends, tracking operations and adjusting KPIs Processes with precise indicators.