Appian announced a new product for rapidly building unique contact centre solutions that deliver unrivaled customer experiences. Appian Intelligent Contact Center Platform® is a new cloud platform tailored to the unique needs of contact centre teams. Continue reading Appian Announces the Intelligent Contact Center Platform
Category Archives: Product Launch
Vonage Announces Vee a Virtual Assistant Chatbot
Vonage, a business cloud communications leader, has announced the launch of its chatbot, Vee in beta. The first virtual customer assistant integrated with a cloud-based unified communications solution, Vee enhances the customer experience on Vonage’s next-generation, cloud-native platform, Vonage Business Cloud (VBC). Continue reading Vonage Announces Vee a Virtual Assistant Chatbot
Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps
Lithium Technologies, the leading platform for enabling brands to support, serve and engage customers across digital channels, announced the launch of Lithium Messaging. For brands who use the Lithium platform, they can now centrally manage digital customer service across social channels, online communities and – with the launch of Messaging – web chat and mobile apps. Continue reading Lithium Messaging Launches for Brands to Seamlessly and Securely Communicate with Customers across Social, Web and Mobile Apps
iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience
iZeno., the leading regional technology services company, announced the release of iZeno 360 Hub, enabling businesses to personalized call experiences to their customer quickly and affordably with all user context and data within Sugar. With iZeno 360 Hub, the integration of SugarCRM and Amazon Connect is a checkmate to deliver exceptional customer experience. Continue reading iZeno introduces 360 Hub, an End-to-End Cloud-based Contact Centre Solution to help agents deliver seamless Customer Experience
Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution
Liquid Voice, a leading provider of interaction recording, quality management and analytics, has announced the immediate availability of a new Payment IVR solution. This innovative new solution will enable organisations taking personal information and payment details over the telephone to comply with the Payment Card Industry Data Security Standard (PCI DSS). It will enhance customer service delivery and provide a self-service channel to accommodate the requirements of today’s always on, connected and technically aware consumers. Continue reading Liquid Voice Makes PCI Compliance Easier For Contact Centres With New Payment IVR Solution
Introducing Twilio Flex: The Future of the Contact Centre
Twilio announced Twilio Flex, the first contact centre platform that gives businesses complete control of their contact centre experience. With Twilio Flex, companies can instantly deploy an omnichannel contact centre platform and also programmatically customize every element of the experience including the interface, communication channels, agent routing, and reporting to meet the unique needs of the business. Continue reading Introducing Twilio Flex: The Future of the Contact Centre