Vodafone New Zealand is today announcing the creation of a new team of New Zealand based customer service experts, called the X Squad. Continue reading Vodafone NZ makes a $10m investment in the X Squad, a new team of New Zealand-based experts that will set a new benchmark for excellence →

A world-leading e-commerce business is set to create up to 300 new jobs in Sunderland, after it was unveiled as the first occupier to take space on the former Vaux Brewery site. Ocado, ‘the world’s largest dedicated online grocery retailer’, has signed a 15-year deal to let the top two floors of THE BEAM, a flagship 59,427sq ft building at the heart of Sunderland’s city centre. Continue reading Ocado to deliver 300 new Sunderland jobs →

BT is creating more than 1,000 permanent UK customer service jobs as part of the company’s strategy to provide the best customer service in the UK, and commitment to answer 100% of customer calls in UK & Ireland call centres by 2020. Continue reading BT Consumer creates more than 1,000 permanent jobs to help provide UK’s best customer service →