BT Consumer creates more than 1,000 permanent jobs to help provide UK’s best customer service

BT is creating more than 1,000 permanent UK customer service jobs as part of the company’s strategy to provide the best customer service in the UK, and commitment to answer 100% of customer calls in UK & Ireland call centres by 2020.

Contact Centre CLUB

The customer advisor roles will be created across BT’s Consumer division in the UK and Ireland to fulfil its promise to provide the best and most personal support for customers.

Building on the 1,100 roles created across the UK in the last year, BT Consumer will no longer use contract roles and has created these new permanent positions across a number of locations including in Blackburn, Canterbury, Dundee, Sandwell, and South Shields. All customer advisors currently on contract roles at BT Consumer’s sites across the UK will be offered these new roles.

Marc Allera, CEO of BT’s Consumer business, said: “We’re continuing to invest across the UK to give our customers the best connections, service, and experiences. These new roles will provide better job security, and will mean our people can focus on putting our customers first and offer the best help and support, whether on the phone or online.”

BT Consumer is committed to providing the best and most personal support for customers. That means expert help from our advisors in call centres across the UK, BT product and service advice now available in EE stores across the UK, and the most personalised and easy-to-use web, app and chat experiences through the completely redesigned

The roles that BT is creating by location are: (Minimum number of permanent roles created per BT call centre)

  • Aberdeen: 20
  • Accrington: 45
  • Blackburn: 80
  • Canterbury: 120
  • Doncaster: 65
  • Dundee: 122
  • Enniskillen: 40
  • Glasgow: 50
  • Lancaster: 20
  • Leicester: 50
  • Lincoln: 40
  • Liverpool: 5
  • Middlesbrough: 50
  • Newcastle: 70
  • Sandwell: 100
  • South Shields: 80
  • Stoke: 30
  • Truro: 40
  • Warrington: 20