Category Archives: Case Study

BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement

Onboarding imageCASE STUDY: BGL’s customer contact centres are made up of 1,300 people across four sites in Peterborough, Sunderland, York and Wakefield. Together they deliver high-quality customer service expertise on behalf of BGL Group’s businesses, including Frontline (home to insurance brands Budget Insurance and Dial Direct), Beagle Street, the online life insurance company, and Junction, BGL Group’s partnerships business, working with blue chip partners. Continue reading BGL Group launches new on-boarding strategy across its contact centres, resulting in 98% employee engagement

Genius Foods chooses RingCentral as Unified Communications provider

RC_LOGOC_RGBCASE STUDY: Genius foods started out in Edinburgh in 2009 with the aim of providing high quality alternatives for baked products on the shelves that contain gluten. The business quickly became a multi-site company with locations in Bathgate, Hull and Scunthorpe. Today the products can be found in stores around the world. Continue reading Genius Foods chooses RingCentral as Unified Communications provider

Aspect Software helps major UK bank to reduce cost of fraud prevention

aspect-logo-std-full-RGBOne of the top five British banks has successfully deployed a major fraud-prevention update, helping to halve the rate and cost of fraud per year thanks to Aspect Software, pioneers in customer contact centre software. Through the use of Aspect’s cloud-based trust platform, Aspect Verify, the bank was able to successfully reduce the risk of increasingly sophisticated types of mobile fraud, while improving its overall verification process. Continue reading Aspect Software helps major UK bank to reduce cost of fraud prevention

Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact

CASE STUDY: When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact centre operations within just eight weeks. And both needed to replace the complex case management solutions that would be lost as their existing outsourcing relationships came to an end. Continue reading Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact

Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

Based in White City, North-west London and founded 40 years ago, Cargiant is the world’s largest used car dealership. The business now supplies nearly 1,000 cars a week and has up to 8,000 cars in stock. Its reputation has been built around its ability to offer great product at unbeatable prices. The firm buys vehicles in bulk and its ability to drive through a high volume of turnover and keep its costs down, enables it to pass on savings to its customers and offer unbeatable choice. Continue reading Cargiant Revs up Customer Engagement in the Cloud with Enghouse Interactive, Cisco and 365IT

RingCentral Office makes scalability and resourcing efficient for Nuada Medical

CASE STUDY: Founded in 2010, Nuada Medical is a doctor and employee co-owned partnership clinic, attracting outstanding talent interested in building a private practice in a collaborative and innovative environment. The healthcare provider, with offices in Harley Street, London and Oxfordshire, is a 70+ staff organisation, working to deliver a clinical approach driven by research, technology and expertise to achieve a precise, personalised and minimally invasive pathway for all patients. Continue reading RingCentral Office makes scalability and resourcing efficient for Nuada Medical

The American Society of Composers, Authors & Publishers Increases Customer Satisfaction in “Just a Few Clicks” with LogMeIn’s BoldChat

PRESS RELEASE: LogMeIn announced that The American Society of Composers, Authors and Publishers (ASCAP) is using LogMeIn’s live chat and multi-channel customer engagement solution, BoldChat, to help increase customer satisfaction and agent productivity. Continue reading The American Society of Composers, Authors & Publishers Increases Customer Satisfaction in “Just a Few Clicks” with LogMeIn’s BoldChat

Case Study: 8×8 and Swale Heating

8×8 announced that it is working with Swale Heating, a leading UK-based heating supplier. Swale Heating has boosted customer satisfaction and improved productivity by replacing its in-house PBX system with 8×8’s innovative Enterprise Communications as-a-Service solutions (ECaaS), including Virtual Office (VO), Virtual Contact Centre (VCC) and EasyContactNow (ECN). Continue reading Case Study: 8×8 and Swale Heating