CommunityWFM, one of the leading solutions for contact centre workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings. Continue reading CommunityWFM Enhances Contact Center Workforce Management with Multilingual, Security, and New Automation Capabilities
Category Archives: Technology
Voiceflow Announces $15M Investment from OpenView Venture Partners
Voiceflow, the industry’s first and leading collaboration platform for building AI agents, announced it has closed a $15 million round of financing led by OpenView, a leading venture capital firm focused on business software. Continue reading Voiceflow Announces $15M Investment from OpenView Venture Partners
Dialpad Launches DialpadGPT
Dialpad announced the launch of DialpadGPT – a domain-specific large language model (LLM) tailored specifically to power features that automate tasks for enterprises of all sizes improving customer service, sales, and recruiting experiences. Continue reading Dialpad Launches DialpadGPT
SoundHound AI Launches Fully Automated Smart Answering Service
SoundHound AI (“SoundHound”), a global leader in voice artificial intelligence, announced that its fully-automated Smart Answering service will now put the most powerful AI in the world in the hands of any business. The subscription service uses SoundHound’s best-in-class voice AI, combining software engineering and Generative AI to handle inbound customer calls instantly and accurately. Continue reading SoundHound AI Launches Fully Automated Smart Answering Service
VCC Live Adds Looker Studio Integration to Enhance BI Capabilities for Contact Centres
VCC Live, a leader in cloud contact centre software, is delighted to announce its latest integration with Looker Studio that opens new BI possibilities for contact centres around the world. Continue reading VCC Live Adds Looker Studio Integration to Enhance BI Capabilities for Contact Centres
TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect
TechSee, a global leader in Visual Service Automation, has announced it is working with Amazon Web Services (AWS) to support Amazon Connect, an easy-to-use omnichannel cloud contact centre that provides superior customer service at a lower cost through the integration of TechSee’s artificial intelligence and augmented reality platform. Continue reading TechSee Brings Computer Vision AI and Augmented Reality Service Automation to Amazon Connect