Upland Software, announced that Panviva, the omnichannel knowledge platform built for highly regulated industries, is now available on the Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. Continue reading Upland Panviva Now Available on Genesys AppFoundry
Category Archives: Technology
Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework
Sabio Group, the digital customer experience (CX) transformation specialist, has announced it has been named as a supplier on Crown Commercial Service’s Network Services 3 (NS3) framework. Continue reading Sabio Group Named as Supplier on Crown Commercial Service’s Network Services 3 Framework
PBCS and Bright Pattern Forge Strategic Partnership to Deliver Enhanced Omnichannel Communication Solutions
PBCS and Bright Pattern are delighted to announce their strategic partnership aimed at empowering organizations with cutting-edge omnichannel communication capabilities. Continue reading PBCS and Bright Pattern Forge Strategic Partnership to Deliver Enhanced Omnichannel Communication Solutions
RingCentral Announces RingSense for Phone and Enhances RingSense for Sales
RingCentral announced the company is expanding its AI platform, RingSense™, across its portfolio. Leveraging generative AI, RingSense for Phone enables organizations to turn their voice conversation data into powerful insights that can enhance productivity and improve business outcomes. Continue reading RingCentral Announces RingSense for Phone and Enhances RingSense for Sales
Inbenta Expands its Customer Experience Platform, Allowing Companies to Integrate the Generative AI Solution of Their Choice
Inbenta, an AI platform purpose-built to optimize customer experience, announced the launch of an extensive Generative AI integration that will allow companies to develop and organize their content instantaneously, with minimal effort, and in a manner that supports the opportunity for oversight and increased compliance. Continue reading Inbenta Expands its Customer Experience Platform, Allowing Companies to Integrate the Generative AI Solution of Their Choice
NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service For 9th Consecutive Year
NICE announced that Gartner has recognized NICE as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NICE placed the furthest overall for its Completeness of Vision in the Leaders Quadrant. This marks the ninth consecutive year that NICE has been named a Leader in the CCaaS Magic Quadrant. Continue reading NICE Named a Leader in the 2023 Gartner® Magic Quadrant™ for Contact Center as a Service For 9th Consecutive Year