Dialpad announced the release of Custom Ai Playbooks, a tool that provides real-time coaching and adherence guidance to sales and customer service teams during and after customer calls. Continue reading Dialpad Introduces Custom Ai Playbooks →

Dialpad announced the release of PII Redaction, an Ai-powered feature designed to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data. Continue reading Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction for Enhanced Privacy Protection →

Dialpad announced the launch of DialpadGPT – a domain-specific large language model (LLM) tailored specifically to power features that automate tasks for enterprises of all sizes improving customer service, sales, and recruiting experiences. Continue reading Dialpad Launches DialpadGPT →

Dialpad, the industry leader in AI-powered communication and collaboration, announced that its Ai Contact Center offering, complete with new digital channel and AI virtual agent support, is now available throughout Australia and New Zealand. Continue reading Dialpad Brings AI Contact Centre Advancements with No-Code Digital Channels and AI Virtual Agents to the ANZ Regions →

Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced the launch of Agent Empowerment for contact centre supervisors, managers, and agents, equipping them with tools that will provide improved customer experiences: Continue reading Dialpad Launches Agent Empowerment to Boost Customer Retention and Triple Contact Center Agent Productivity →