Dialpad announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service. Continue reading Dialpad Unveils New Contact Centre Solution Leveraging AI to Boost Customer Service Efficiency →

Dialpad, the leading AI-powered communications intelligence platform trusted by thousands of enterprises worldwide, announced it has surpassed $300 million in annual recurring revenue (ARR), cementing the company’s leadership in revolutionizing customer communications by delivering purpose-built native AI capabilities to the entire customer journey. Continue reading Dialpad Surpasses $300M in Annual Recurring Revenue Propelling Market Leadership in AI-Powered Communications Intelligence →

Dialpad announced the release of Custom Ai Playbooks, a tool that provides real-time coaching and adherence guidance to sales and customer service teams during and after customer calls. Continue reading Dialpad Introduces Custom Ai Playbooks →

Dialpad announced the release of PII Redaction, an Ai-powered feature designed to fortify privacy safeguards of personal identifiable information (PII) and empower users with greater control over their data. Continue reading Dialpad Introduces AI-Driven Personal Identifiable Information (PII) Redaction for Enhanced Privacy Protection →

Dialpad announced the launch of DialpadGPT – a domain-specific large language model (LLM) tailored specifically to power features that automate tasks for enterprises of all sizes improving customer service, sales, and recruiting experiences. Continue reading Dialpad Launches DialpadGPT →

Dialpad, the industry leader in AI-powered communication and collaboration, announced that its Ai Contact Center offering, complete with new digital channel and AI virtual agent support, is now available throughout Australia and New Zealand. Continue reading Dialpad Brings AI Contact Centre Advancements with No-Code Digital Channels and AI Virtual Agents to the ANZ Regions →