CommunityWFM, one of the leading solutions for contact centre workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings. Continue reading CommunityWFM Enhances Contact Center Workforce Management with Multilingual, Security, and New Automation Capabilities
Tag Archives: CommunityWFM
CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality
CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centres, announced that it has expanded its Community Everywhere™ mobile app to extend the reach and value of the CommunityWFM solution. Continue reading CommunityWFM Expands Community Everywhere™ Mobile App With New, Role-Specific Functionality