Boost.ai, a leading conversational AI solution provider, announced Version 12 of its platform, the first of a series of planned updates by the company to incorporate Large Language Model (LLM)-enriched features. Continue reading Boost.ai Unveils Large Language Model Enhancements to Conversational AI Platform
Category Archives: Technology
Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Zendesk has unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. Continue reading Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
SoundHound AI Secures $100 Million in Strategic Financing From Atlas Credit Partners
SoundHound AI, a global leader in voice artificial intelligence, announced that it closed a new $125 million loan facility, with $100 million fully-funded at closing, from Atlas Credit Partners. Continue reading SoundHound AI Secures $100 Million in Strategic Financing From Atlas Credit Partners
Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale
Zendesk announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology that grows with them. Continue reading Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale
Forsta launches Studio Canvas
Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, announced the release of Forsta Studio Canvas, an advanced visualization and data storytelling solution integrated within the Forsta Human Experience (HX) Platform. Continue reading Forsta launches Studio Canvas
Intradiem Awarded UK Patent for Technology to Expand Call Centre Data-Handling Capabilities
Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, has been awarded a patent by the UK Intellectual Property Office for its invention of technology to capture data generated by contact centre operations and leverage it to trigger automated responses to fluctuating conditions. Continue reading Intradiem Awarded UK Patent for Technology to Expand Call Centre Data-Handling Capabilities