Tag Archives: Intradiem

Intradiem Introduces Intraday Coaching Solution

PRESS RELEASE: Intradiem announced the release of Intraday Coaching, a solution that dramatically improves contact center agent engagement and development. As more organizations realize the impact their frontline workforces have on customer experience, plans for consistent agent coaching are becoming a top priority. Continue reading Intradiem Introduces Intraday Coaching Solution

Intradiem Announces Continued Growth and Additional Funding

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact center, back-office and retail frontline workforces, continued its rapid growth trajectory into the fourth quarter, including securing an additional round of funding led by JMI Equity, a growth equity firm focused on investing in leading software and services companies. Continue reading Intradiem Announces Continued Growth and Additional Funding

Intradiem Announces Strategic Partnership with OpenSpan

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact centers, back office and retail frontline workforces announced a strategic partnership with OpenSpan, Inc., a global provider of worker optimization, activity management and automation solutions. The partnership extends Intradiem’s capabilities to leverage agent- and employee-level data to help organizations create enterprise-wide, real-time frontline workforces that span the contact center and back office. Continue reading Intradiem Announces Strategic Partnership with OpenSpan

Intradiem Introduces Intraday Automation Mobile App

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to contact centers, back office and retail frontline workforces, today announced the release of a mobile application solution, extending the value and capabilities of its Intraday Automation solution for both workforce managers and agents. Continue reading Intradiem Introduces Intraday Automation Mobile App

Intradiem announces strategic partnership with SSA Solutions

PRESS RELEASE: Intradiem announced a new strategic partnership with SSA Solutions, a premiere contact centre consulting firm specializing in workforce management and operational modeling. The partnership brings together SSA Solutions’ expertise with Intradiem’s real-time intraday automation solution. This enables companies to improve productivity, decision-making and operational efficiencies in the contact center. Continue reading Intradiem announces strategic partnership with SSA Solutions

More than 50 of the World’s Largest Companies Now Use Intradiem’s Flagship Intraday Automation Software

PRESS RELEASE: Intradiem, the leading provider of Intraday Automation solutions to frontline workforces such as call centers, back office, retail and mobile, today announced revenue grew by 27 percent in 2014. Intradiem is ahead of an on-coming wave of innovation driven by businesses seeking to create competitive advantage by harnessing a growing volume of data in disparate systems to create agile frontline workforces. Continue reading More than 50 of the World’s Largest Companies Now Use Intradiem’s Flagship Intraday Automation Software

Intradiem Sponsors Annual ContactBabel Report, “The UK Contact Centre Decision-Makers’ Guide 2014”

PRESS RELEASE: Intradiem, the leading provider of intraday management solutions, announces its sponsorship of the UK Contact Centre Decision-Makers’ Guide 2014, published by ContactBabel, the leading analyst firm for the contact centre industry. Continue reading Intradiem Sponsors Annual ContactBabel Report, “The UK Contact Centre Decision-Makers’ Guide 2014”

Intradiem Expands Global Reach through Workforce Optimization Specialist Call Design Partnership

Intradiem, the leading provider of intraday management solutions, and Call Design Inc. have partnered to improve contact center productivity, agent performance and the customer experience for organizations in North America, Europe and Asia/Australia by leveraging both intraday management and workforce optimization technologies. Continue reading Intradiem Expands Global Reach through Workforce Optimization Specialist Call Design Partnership