According to new research carried out by the Call Centre Management Association (CCMA) and supported by Intradiem, two-thirds of customer service agents report that their job is as difficult or more difficult than it was a year ago. Continue reading Customer service agents report ongoing struggles at work
Tag Archives: Intradiem
Intradiem Partners With Thrive Global to Support Call Centre Agent Wellness
Intradiem, the leading provider of contact centre automation solutions, has partnered with Thrive Global to deliver stress releasing wellness Reset sessions to contact centre agents in real time. Continue reading Intradiem Partners With Thrive Global to Support Call Centre Agent Wellness
Intradiem Introduces First AI-Powered Solution to Predict Contact Centre Agent Attrition
Intradiem, the leading provider of contact centre automation solutions, is introducing the first AI-powered technology solution to quantify agent “burnout” and predict the risk of attrition at the agent level. Continue reading Intradiem Introduces First AI-Powered Solution to Predict Contact Centre Agent Attrition
Intradiem Names Tim FitzGerald as New EVP of Sales
Intradiem, the leading provider of Intelligent Automation solutions for contact centre and back-office teams, announces that Tim FitzGerald has assumed the role of Executive Vice President of Sales, effective immediately. Continue reading Intradiem Names Tim FitzGerald as New EVP of Sales
Intradiem Awarded UK Patent for Technology to Expand Call Centre Data-Handling Capabilities
Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, has been awarded a patent by the UK Intellectual Property Office for its invention of technology to capture data generated by contact centre operations and leverage it to trigger automated responses to fluctuating conditions. Continue reading Intradiem Awarded UK Patent for Technology to Expand Call Centre Data-Handling Capabilities
Intradiem Named “Hot Vendor” by Leading Analyst Firm
Intradiem, a leading provider of intelligent automation solutions for contact centre and back-office teams, announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc. Continue reading Intradiem Named “Hot Vendor” by Leading Analyst Firm
Results Are In For The 2021 Edition Of The UK National Innovation Awards Competition
Directors Club United Kingdom is delighted to announce the results for the 2021 edition of the UK National Innovation Awards competition. Continue reading Results Are In For The 2021 Edition Of The UK National Innovation Awards Competition