Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, has been awarded a patent by the UK Intellectual Property Office for its invention of technology to capture data generated by contact centre operations and leverage it to trigger automated responses to fluctuating conditions. Continue reading Intradiem Awarded UK Patent for Technology to Expand Call Centre Data-Handling Capabilities →

Intradiem, a leading provider of intelligent automation solutions for contact centre and back-office teams, announced its inclusion in the “Hot Vendors in AI for the Contact Center” report by Aragon Research, Inc. Continue reading Intradiem Named “Hot Vendor” by Leading Analyst Firm →