Infobip has launched Experiences, a revolutionary new generative AI-powered, no-code journey builder that helps businesses engage customers, foster loyalty, and drive business growth. Continue reading Infobip unveils Experiences: a revolutionary AI-driven conversational cloud solution
Category Archives: Technology
Unbabel Launches Next-Generation Language Operations Platform, Offering The First Holistic Approach to Multilingual Communication and Translation
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer experience at scale, announced the release of its new LangOps Platform, designed to offer a holistic approach to multilingual content and communication and provide organizations with transparency and control over every aspect of language across their business. Continue reading Unbabel Launches Next-Generation Language Operations Platform, Offering The First Holistic Approach to Multilingual Communication and Translation
Upstream Works Optimizes Customer Experiences with Webex by Cisco
Upstream Works, an omnichannel contact centre solutions company, announced its partnership with Webex by Cisco, a leading provider of collaboration technologies powering hybrid work, to launch Upstream Works on Webex Contact Center (UWW), an advanced agent desktop solution that simplifies and improves agent and customer experiences across channels, in the Webex App Hub for Webex Connect and Webex Meetings. Continue reading Upstream Works Optimizes Customer Experiences with Webex by Cisco
Alvaria Sets a New Standard as the Global Leader in Workforce Management
Alvaria is revolutionising the industry once again by announcing the general availability of Alvaria Workforce™ Cloud Data Access for Alvaria Workforce Cloud customers. Continue reading Alvaria Sets a New Standard as the Global Leader in Workforce Management
UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
UserTesting, a leader in experience research and insights, announced a joint integration with Contentsquare, a global leader in digital experience analytics. Continue reading UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
8×8 Launches New Technology Partner Ecosystem
8×8, a leading integrated cloud communications platform provider, announced the 8×8 Technology Partner Ecosystem, a new program that allows customer-first organizations to enhance customer experience by deeply embedding cutting-edge technologies, including leading AI capabilities, into the 8×8 platform with persistent data to enhance business intelligence, insights, and analytics. Continue reading 8×8 Launches New Technology Partner Ecosystem