Zendesk announced its collaboration with OpenAl, an Al research and deployment company, to launch new capabilities that add to the power of Zendesk’s proprietary foundational models with OpenAl’s capabilities. Continue reading Zendesk adds OpenAI integration to expand AI-powered customer experiences
Category Archives: Technology
Zoom announces the expansion of Zoom IQ
Zoom Video Communications, Inc. announced the expansion of Zoom IQ, a smart companion that empowers collaboration and unlocks people’s potential by summarizing chat threads, organizing ideas, drafting content for chats, emails, and whiteboard sessions, creating meeting agendas, and more. Continue reading Zoom announces the expansion of Zoom IQ
UserTesting Launches New Behavioral Analytics Capability–Friction Detection, Powered by Machine Learning
UserTesting, a leader in experience research and insights, announced product updates to the UserTestingⓇ Human Insight Platform. The new platform features, which include machine learning innovations, allow businesses to gain a richer understanding of their customers more quickly, providing them with the context needed to understand and address user needs. Continue reading UserTesting Launches New Behavioral Analytics Capability–Friction Detection, Powered by Machine Learning
Affinity Announces Affinity for Salesforce on Salesforce AppExchange
Affinity, the relationship intelligence platform for dealmakers, announced it has launched Affinity for Salesforce on Salesforce AppExchange, empowering customers with insights directly within Salesforce to find, manage, and close deals faster. Continue reading Affinity Announces Affinity for Salesforce on Salesforce AppExchange
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio, the workforce performance company, announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Calabrio ONE is Now Listed on Genesys AppFoundry
Tethr announces Tethr Live real-time agent assist solution
Tethr, the leading AI-powered conversation intelligence platform, announced Tethr Live, a real-time conversation analytics solution. Continue reading Tethr announces Tethr Live real-time agent assist solution