Infobip has launched a new Conversational Everything Blueprint to enable brands embed conversational experiences for customer communications. Infobip has developed the guide to help businesses stay ahead of the growing trend towards more personalized, end-to-end customer journeys from promotion to purchase and support through popular chat apps. Continue reading Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity of chat apps
Category Archives: Technology
Aircall launches new AI features that empower SMBs to leverage daily conversations to drive performance
Aircall, the phone and communication platform, announced it is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity. Continue reading Aircall launches new AI features that empower SMBs to leverage daily conversations to drive performance
Sangoma CX, the Cloud-based Contact Centre Solution, Unveils New WebChat Channel Support for Improved Customer Interaction
Sangoma, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, is proud to announce our award-winning, agent-based cloud Contact Center platform has new omnichannel features. Continue reading Sangoma CX, the Cloud-based Contact Centre Solution, Unveils New WebChat Channel Support for Improved Customer Interaction
TTEC Digital launches Optics for Google CCAI Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform. Continue reading TTEC Digital launches Optics for Google CCAI Platform
Call centre provider first in UK to integrate ChatGPT into its service offering
Communication software and cloud solutions provider Daktela, becomes the first call centre as a service (CCaaS) provider to integrate ChatGPT directly into their platform. Continue reading Call centre provider first in UK to integrate ChatGPT into its service offering
Avaya Helps Enable Organisations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, through hybrid cloud deployments, transforms on-premises solutions for organisations and their contact centres so they can experience technology innovation without disruption to their existing operations. Continue reading Avaya Helps Enable Organisations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments