Tag Archives: Infobip

Yellow.ai and Infobip partner to elevate conversational experience globally with Gen AI-powered customer support automation

Yellow.ai, a global leader in generative AI-powered customer service automation, announced its strategic partnership with global cloud communications platform Infobip to enable enterprises with AI-powered customer support and deliver elevated customer experiences. Continue reading Yellow.ai and Infobip partner to elevate conversational experience globally with Gen AI-powered customer support automation

British public on hold for 12 mins before speaking with a call centre worker

The British public are being forced to wait an average of 12 minutes before being connected to a call centre worker. When Brits finally get to speak to a real person, 9 out of 10 (87%) say their complaints are not always resolved, according to exclusive new online research from global cloud communications platform Infobip. Continue reading British public on hold for 12 mins before speaking with a call centre worker