Avaya, a global leader in enterprise customer experience solutions, and LivePerson, the enterprise leader in digital customer conversations, announced a new partnership designed to unify voice, digital, and AI capabilities into a single omnichannel solution that delivers connected, personalized customer experiences and accelerates enterprise digital transformation. Continue reading LivePerson and Avaya Announce New Partnership to Deliver Best-in-Class CX
Tag Archives: Avaya
Avaya Acquires Edify
Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization. Continue reading Avaya Acquires Edify
Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. Continue reading Zoom and Avaya announce new strategic partnership to deliver enhanced collaboration experiences
Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Avaya, a global leader in customer experience solutions, announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centres (ICC) 2024, for the Avaya Experience Platform™ with AI transforming the contact centre powering virtual agents and enhancing the customer experience. Continue reading Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Maintel expands partnership with Avaya to enhance their Customer Experience Solutions
Maintel, the pioneering cloud and managed services company, has announced an expanded partnership with Avaya, a global leader in customer experience solutions. Continue reading Maintel expands partnership with Avaya to enhance their Customer Experience Solutions
South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
The skilled staff covering 999 and 111 calls for South Central Ambulance Service (SCAS) NHS Foundation Trust are benefitting from a bespoke contact centre solution tailored for their specific needs thanks to a robust Avaya platform, the specialist sector knowledge of Avaya partner FourNet, and the advanced capabilities delivered through the Avaya technology ecosystem. Continue reading South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem