Tag Archives: Avaya

Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service

Transcom, a leading global customer service provider, has partnered with Avaya, a global leader in enterprise CX, and Sabio Group to create an AI-powered, real-time translation solution that can enable contact centre agents from anywhere in the world to converse with customers in over 100 languages. Continue reading Sabio Group and Avaya Helps Transcom Eliminate Language Barriers in Customer Service

LivePerson and Avaya Announce New Partnership to Deliver Best-in-Class CX

Avaya, a global leader in enterprise customer experience solutions, and LivePerson, the enterprise leader in digital customer conversations, announced a new partnership designed to unify voice, digital, and AI capabilities into a single omnichannel solution that delivers connected, personalized customer experiences and accelerates enterprise digital transformation. Continue reading LivePerson and Avaya Announce New Partnership to Deliver Best-in-Class CX

Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions

Avaya, a global leader in customer experience solutions, announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centres (ICC) 2024, for the Avaya Experience Platform™ with AI transforming the contact centre powering virtual agents and enhancing the customer experience. Continue reading Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions