Avaya, a global leader in customer experience solutions, announced it has been named for the fifth consecutive year as a Leader in The Aragon Research Globe™ for Intelligent Contact Centres (ICC) 2024, for the Avaya Experience Platform™ with AI transforming the contact centre powering virtual agents and enhancing the customer experience. Continue reading Avaya Positioned by Aragon Research as a Leader in Intelligent Contact Centre Solutions
Tag Archives: Avaya
Maintel expands partnership with Avaya to enhance their Customer Experience Solutions
Maintel, the pioneering cloud and managed services company, has announced an expanded partnership with Avaya, a global leader in customer experience solutions. Continue reading Maintel expands partnership with Avaya to enhance their Customer Experience Solutions
South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
The skilled staff covering 999 and 111 calls for South Central Ambulance Service (SCAS) NHS Foundation Trust are benefitting from a bespoke contact centre solution tailored for their specific needs thanks to a robust Avaya platform, the specialist sector knowledge of Avaya partner FourNet, and the advanced capabilities delivered through the Avaya technology ecosystem. Continue reading South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
Avaya Strengthens C-Suite as the Company Accelerates Innovation
Avaya, a global leader in customer experience solutions, announced the appointments of Soren Abildgaard, who joined the company on November 1 as its Chief Technology Officer (CTO), and Marylou “ML” Maco who will join on December 1 as its Chief Revenue and Customer Experience Officer. Continue reading Avaya Strengthens C-Suite as the Company Accelerates Innovation
Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Motul, the world-class oil and lubricants company founded in 1853, is now delivering effortless experiences for its customers and employees through a range of touchpoints after adopting a suite of cloud-based solutions from Avaya, a global leader in customer experience solutions. Continue reading Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Kura chooses Avaya Enterprise Cloud to Transform Customer Experience Offering
Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Continue reading Kura chooses Avaya Enterprise Cloud to Transform Customer Experience Offering