OnviSource announced the release of its new solution for AI-driven chatbot and self-service capability, Liaa Intelligent Virtual Agent (IVA) Version 2.0 for contact centres and enterprises of all sizes, powered by Company’s proprietary Robotic Process Automation and multi-engine artificial intelligence (AI), iMachine™. Continue reading OnviSource Introduces Liaa™ Intelligent Virtual Agent →

Observe.AI, the leader in AI-powered agent enablement for voice customer service announced a $26 million Series A financing led by Scale Venture Partners, with participation from Nexus Venture Partners, Steadview Capital, 01 Advisors, and Emergent Ventures. Continue reading Observe.AI Raises $26 Million →

Upland Software, a leader in cloud-based enterprise work management software announced innovative updates to its enterprise knowledge management (EKM) solution, RightAnswers, improving the way customers interact with knowledge through an enhanced decision tree builder. Continue reading Upland Software Enhances Contact Centre Productivity Through More Efficient, Simplified Knowledge Delivery Process →

SVL is pleased to announce a formal partnership with Agile Business Process, a European company who specialise in developing tailored and “fit for purpose” automation solutions. Continue reading SVL announces partnership with Agile Business Process to improve Contact Centre Automation →

Confirmit, the leading global solutions provider for Voice of the Customer (VoC), Voice of the Employee and Market Research (MR) is poised to enter 2020 with enhanced technology, greater global alignment, and top industry recognition to meet the evolving needs of its global client base. Continue reading Confirmit Reflects on 2019: A Year of Global Expansion and Forward-Thinking Initiatives →