Zendesk announced a strategic, go-to-market solution package based upon an enhanced integration between Amazon Connect and Zendesk Talk Partner Edition. Continue reading Zendesk Talk Partner Edition Expands Amazon Connect Support
Category Archives: Technology
NICE inContact CXone Powers Record Number of Interactions on Cyber Monday
NICE inContact announced that CXone, the world’s #1 cloud customer experience platform, saw digital interactions soar on Cyber Monday 2019, outpacing the volume of 2018 interactions by 78%. CXone ensured that millions of customers were able to experience seamless digital-first omnichannel interactions with businesses on the highest volume online shopping day of the year. Continue reading NICE inContact CXone Powers Record Number of Interactions on Cyber Monday
Selligent Selected for Cisco SolutionsPlus Program to Deliver Data-Powered Omnichannel Customer Experiences to the Contact Centre
Selligent, the intelligent omnichannel experience platform announced that it has joined Cisco’s SolutionsPlus program, bringing customer experience-driven solutions to Cisco’s customers. Selligent complements Cisco’s new Cognitive and Collaborative Contact Center suite of products, delivering powerful technology that enables businesses to execute and influence the entire customer journey. Continue reading Selligent Selected for Cisco SolutionsPlus Program to Deliver Data-Powered Omnichannel Customer Experiences to the Contact Centre
Verint Announces Plan to Separate into Two Independent Publicly Traded Companies
Verint® announced that its Board of Directors has unanimously approved proceeding with a plan to separate Verint into two independent companies: one of which will consist of its customer engagement business, and one of which will consist of its cyber intelligence business. Verint expects to complete the separation shortly after the end of Verint’s next fiscal year ending January 31, 2021. Continue reading Verint Announces Plan to Separate into Two Independent Publicly Traded Companies
AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts
Amazon Web Services (AWS), an Amazon.com company announced AWS Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centres the ability to understand the sentiment, trends, and compliance of customer conversations to improve customer experience and identify crucial customer feedback. Continue reading AWS Announces Contact Lens for Amazon Connect, a New Machine Learning-Powered Analytics Capability for Customers to Better Assess Call Contacts
Poly Builds on its 50-year Heritage of Contact Centre Solutions Designed to Enhance Customer Satisfaction
Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom), a global communications company that powers meaningful human connection and collaboration, today announced the introduction of the EncorePro 300 headset and MDA 500QD Series audio processor. Continue reading Poly Builds on its 50-year Heritage of Contact Centre Solutions Designed to Enhance Customer Satisfaction