NICE inContact announced the Fall 2019 release of NICE inContact CXone which delivers the world’s most comprehensive digital-first omnichannel offering in the Contact Center as a Service (CCaaS) market. Omnichannel service experiences are those that do not require customers and agents to start over when switching channels. Continue reading NICE inContact CXone Delivers World’s Most Comprehensive Digital-first Omnichannel Offering in Contact Centre as a Service (CCaaS) Market
Category Archives: Technology
Noble Systems Introduces Noble Gamification 2.0
Noble Systems, a global leader in omnichannel contact centre technology solutions, announces the release of Noble® Gamification 2.0, adding powerful new functionality to its award-winning employee engagement solution. Continue reading Noble Systems Introduces Noble Gamification 2.0
Emotibot Technologies raised $45 million in a series B+ round
Recently, Emotibot announced the completion of the $45 million series B+ financing on its four-year establishment. This round was co-led by an important strategic partner and V FUND and Lingfeng Capital, followed by Keywise Capital, Zhong An Asset Management, Trend Investment, Puhua Capital, and VIA Capital. Continue reading Emotibot Technologies raised $45 million in a series B+ round
Fuze Announces Gong AI Integration to Deliver Insights from Sales Calls
Fuze, the leading cloud communications platform provider for the modern global enterprise announced a new integration with Gong, an AI-driven revenue intelligence platform for revenue teams. Continue reading Fuze Announces Gong AI Integration to Deliver Insights from Sales Calls
Medallia Now Certified in the ServiceNow Store
Medallia, the global leader in experience management announced that it has received certification of its integrations with ServiceNow, available now in the ServiceNow Store. Continue reading Medallia Now Certified in the ServiceNow Store
Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk
Ayehu, a leader in intelligent automation, and Rulai announced a partnership to deliver a self-driving IT issue resolution offering powered by AI. The Rulai integration goes beyond the limitations of traditional chatbot communication capabilities to deliver virtual service agents (VSAs) that complete IT service desk work. Continue reading Ayehu and Rulai team up to turn chatbots into workbots, enabling the self-driving IT service desk