NICE announced that the new Robotic Automation Shape Analysis feature enables organizations to automate significantly more business processes by seamlessly expanding into previously inaccessible virtual desktop environments. Continue reading NICE Delivers Revolutionary Shape Analysis Capability, Empowering Organizations to Rapidly Deploy Robotic Process Automation →

Red Box announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Continue reading Red Box Announces Voice Data Controller on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace →

Bright Pattern, the leading provider of enterprise contact centre software announces its partnership with Conduit Global, a pioneer in the cloud Contact Center as a Service (CCaaS) industry with more than 25 years’ experience planning, deploying, and managing omnichannel contact centre solutions. Continue reading Bright Pattern Announces Partnership with Conduit Global to Power Digital Transformation for Contact Centres of All Sizes →

At a time when customer service organisations struggle to integrate traditional channels like calls and email with digital self-service, IFS-mplsystems announces enhancements to their leading AI & virtual assistance solution – intelligentResponse. Continue reading IFS-mplsystems Announce Enhancements to their Leading AI & Virtual Assistance Solution – intelligentResponse →