HubSpot extended its commitment to help millions of businesses grow better with the launch of Conversations. The new tool is available as part of HubSpot’s free CRM and gives all businesses, big or small, the power to build better one-on-one relationships through features including a unified inbox, live chat, and chatbots. Continue reading HubSpot Brings Bots, Live Chat, and Team Email to Growing Businesses for Free with Launch of Conversations →

Bright Pattern announced its partnership with VIPdesk Connect, a leading US-based provider of outsourced customer care services for brands seeking to elevate the customer experience. Bright Pattern Contact Center software will help VIPdesk Connect provide the most innovative omnichannel technology to top brands across all industries. Continue reading Bright Pattern Partners with VIPdesk Connect to Elevate Contact Center Customer Experience →

Informatica®, the enterprise cloud data management leader announced the launch of its new customer success offerings. Leveraging big data, AI and machine learning with an increased focus on adoption services, Informatica’s new program will bring faster business value with consistent and superior experiences to customers worldwide. Continue reading Informatica Launches Industry’s First Unified Customer Success Offerings to Help Customers Achieve Faster Time to Value →

Cyara, provider of the leading customer experience (CX) assurance platform, closed its 2018 fiscal year ending June 30 with 73-percent growth in new SaaS bookings and customer retention exceeding 97 percent. The continued growth in sales revenues was fueled by both new contracts and renewals with brands that include 1300 FLOWERS, [24]7.ai, GoDaddy, HomeServe, and Nelnet. Continue reading Cyara Closes Record Year, Adding Prestigious Customer Brands Across Financial Services, Technology, and Retail Sectors →

Customer engagement and speech analytics platform provider CallMiner announced at Customer Contact Week 2018 that they are launching the new CallMiner Eureka platform and 5 new analytics modules: Analyze, Coach, API, Redact, and Alert. Continue reading CallMiner Introduces New Real-Time Analytics Client Service Platform – RTInsights →