Arkadin announced the launch of Global Direct Routing as a Service for Microsoft Teams. Multi-national corporations can now deploy Microsoft Phone System with Teams in 24 countries. Direct Routing is the latest addition to Arkadin’s Cloud Transformation Services (CTS) portfolio. Continue reading Arkadin Launches Global Direct Routing as a Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment →

Ada, the leading provider of artificial intelligence (AI) customer service chatbots, along with Zendesk, a customer service and engagement platform announced a deep integration that will greatly improve customer and agent experiences by enabling a symbiotic relationship between AI and human agents. Continue reading Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service →

Genesys®, a global leader in omnichannel customer experience and contact centre solutions, is announcing its partnership to integrate with Google Cloud’s new Contact Center AI solution. The integration enables brands to rapidly deploy some of the industry’s smartest bots capable of resolving issues faster while improving customer satisfaction, sales, employee efficiency and more. Continue reading Genesys Announces New Integration with Google Cloud Contact Center AI →

Twilio, the leading cloud communications platform announced the company has collaborated with Google Cloud to integrate Contact Center AI into Twilio Flex, the first fully programmable cloud contact centre platform. Google Cloud’s Contact Center AI is a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading Twilio Announces New Integration with Google Cloud Contact Center AI →

Life just got a whole lot easier for the millions of people who use the industry-leading apps and services delivered by Cisco Collaboration and Google Cloud. Continue reading Cisco and Google Cloud embark on a journey to streamline work for 150M+ people →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced plans to integrate with Google Cloud’s new Contact Center AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading RingCentral Announces New Integration Plans with Google Cloud Contact Center AI →