Arkadin Launches Global Direct Routing as a Service for Microsoft Teams to Deliver Greater ROI on Clients’ Office 365 Investment

Arkadin announced the launch of Global Direct Routing as a Service for Microsoft Teams. Multi-national corporations can now deploy Microsoft Phone System with Teams in 24 countries. Direct Routing is the latest addition to Arkadin’s Cloud Transformation Services (CTS) portfolio.

Arkadin is one of a select group of launch partners for Microsoft Teams Direct Routing as a Service which is designed to enable work forces to make and receive phone calls over the public switched telephone network (PSTN) without the need for on-premise infrastructure or on-staff expertise.

“We are thrilled to be partnering with Microsoft to offer flexible, global deployment options for Microsoft Phone System with Teams and Skype for Business,” says Christophe Reyes, Arkadin’s Managing Director, Unified Communications Services Line. “Our 15 years’ in successfully delivering cloud voice services with Microsoft, coupled with our comprehensive managed services program, will ensure global clients have a smooth transition to Teams and a premium end-user experience.”

Arkadin’s Global Direct Routing as a Service includes:

  • Flexible calling plans: (per minute, unlimited per user bundle, per second, bring your own carrier)
  • Mix-and-match: deploy both Microsoft & Arkadin calling plans that enable customers to utilize their existing voice capabilities and extend global-area coverage
  • Compliance with regulatory requirements to simplify deployment (phone numbers, e911)
  • Service Desk: 24/7/365 Voice NOC and monitoring
  • Contact Center: native Teams contact centre solutions

In addition, Arkadin Cloud Transformation Services (CTS) delivers end-to-end professional services to guide clients through the cloud voice transformation journey with Microsoft Teams. The journey to the cloud is unique for each organization and Arkadin provides consulting, planning, deployment and ongoing support services to mitigate risk and navigate complexity along the way. Arkadin strives to be the one-back-to-pat delivering a complete managed service for Microsoft Teams.

Voice enablement is critical component of transition to Teams

Customer networks are a key indicator for delivering a positive user experience. As a certified Microsoft partner, Arkadin customers benefit from the highest quality, globally deployed direct routing infrastructure made possible through NTT Communications Tier-1 global network.

“Arkadin’s new Direct Routing as a Service offer is compelling,” says Bill Haskins, Senior Analyst and Partner, Wainhouse Research. “Its combination of Arkadin’s proven networking capabilities, global footprint, and professional services experience provide the enterprise with an opportunity to leverage the best of all worlds – native Teams calling, a trusted and supported voice experience, and the expertise to configure everything with the end-user in mind.”

Arkadin’s Direct Routing as a Service is available in 24 countries today (Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Puerto Rico, Singapore, Spain, Sweden, Switzerland, United Kingdom and USA. Arkadin will continue to add new countries based on client demand.

Organizations are encouraged to participate in a 60-day CTS Teams Pilot to discover Teams’ full potential. For more information: