Geomant has nearly 20 years’ experience delivering systems integration to businesses around the world, enabling them to deliver exceptional customer service through their contact centres, and the launch of Gemma, their showcase FAQ chat bot, is evidence of a keen eye on the future and the development of exciting new technologies. Continue reading Geomant’s AI Practice unveils their showcase FAQ Bot, Gemma
Category Archives: Technology
Zappix Inc. Partners with Synergy Organisational Solutions as Part of a Global Expansion
A leader in the emerging Visual IVR industry focused on enhancing customer service and reducing costs at the contact center, Zappix Inc. has announced a partnership with Synergy Organisational Solutions of the UK, a part of the Zappix global growth plan. The partnership aims to grow awareness around Visual IVR technology and the benefits the platform offers to businesses. Continue reading Zappix Inc. Partners with Synergy Organisational Solutions as Part of a Global Expansion
RingCentral retains UK G-Cloud certification to support UK public sector transition to the cloud
RingCentral UK, Ltd., a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been approved by The Crown Commercial Service (CCS) to join the latest iteration of the G-Cloud 10. Continue reading RingCentral retains UK G-Cloud certification to support UK public sector transition to the cloud
Klarna selects Freshworks to excel in customer support
Freshworks, the leading provider of cloud-based business software, and global payments provider Klarna have entered a business deal designed to help Klarna improve merchant- and customer support. Through the deal, Klarna started using a Freshworks product that equips its support agents with a 360° view of all customers, providing the tools necessary to offer outstanding support. Continue reading Klarna selects Freshworks to excel in customer support
PCI Pal confirmed as G-Cloud 10 supplier
PCI Pal, the secure payment solutions provider for contact centres, has announced that it has been accepted into the G-Cloud 10 agreement, which is part of the UK Government’s digital marketplace. Continue reading PCI Pal confirmed as G-Cloud 10 supplier
Content Guru Named G-Cloud 10 Supplier
The Crown Commercial Service (CCS) has awarded Content Guru a place on the G-Cloud 10 framework agreement for the supply of cloud-based software to the Public Sector. Continue reading Content Guru Named G-Cloud 10 Supplier