Salesforce announced the next generation of Service Cloud Einstein, combining the world’s #1 CRM with guided processes and powerful artificial intelligence to transform the customer service experience. Companies can now leverage Einstein Bots for Service to automate routine service requests and enable frictionless agent handoffs. Lightning Flow for Service empowers businesses with tools to quickly design and automate customer engagement processes. And Einstein Next Best Action empowers agents by delivering intelligent recommendations and offers for customers. Continue reading Salesforce Delivers the Next Generation of Service Cloud Einstein →

Cherwell Software announced the opening of their new European research and development centre in Dundee, Scotland. The office is initially employing 16 development staff with plans to grow the team in line with company expansion. Operating under the leadership of local Dundonian Fraser Patullo, the R&D centre is the first international satellite to the company’s technology team, which is based in Colorado Springs and led by Chief Product Officer Steve Rodda. Continue reading Global Technology Company Cherwell Software Opens New European Research and Development Centre in Dundee →

Software AG announced the availability of a new Enterprise Digital Twin framework, which is built on the company’s ARIS platform and enables enterprises to create a digital model that mirrors the characteristics, interdependencies and interrelationships of their processes, systems and assets. Continue reading Software AG Unveils New Enterprise Digital Twin Framework →

Altigen Communications, a Silicon Valley based provider of Hosted Skype for Business and Contact Centre solutions, and iomart Group PLC, the managed cloud services specialist, announce a strategic partnership to deliver a comprehensive UK-based cloud communications service providing a one stop solution for modern business communications. Continue reading Comprehensive New UK Cloud Communications Service for Office 365 Customers →

Vizolution is excited to announce it has moved operations to a brand new purpose-built premises in Swansea. Continue reading Vizolution opens new Silicon Valley-inspired Swansea headquarters →