Category Archives: Technology

CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process

CallMiner, a provider of award-winning speech and customer engagement analytics, announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to find, compare, and immediately start using the software. Continue reading CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process

Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms

Vonage, a business cloud communications leader, is advancing real-time intelligence in the enterprise by combining the power of Nexmo, the Vonage API Platform (Nexmo), with the offerings of a growing network of artificial intelligence (AI) providers, including Amazon Web Services (AWS), Google Cloud, and Microsoft; and AI-enabled Platforms and ISVs, including Workplace by Facebook, i2x, MuleSoft, OneReach, Over.ai, VoiceBase, Talkpush and Voicera. Continue reading Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms

NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Centre in the Cloud Value Index

NewVoiceMedia, a global provider of cloud contact centre and inside sales technology, has been named a Leader by Ventana Research in its 2018 Value Index for Contact Center in the Cloud. NVM achieved top positions for Reliability and Validation, for its efficient operations, global capabilities and customer satisfaction. Continue reading NewVoiceMedia named Leader in Ventana Research’s 2018 Contact Centre in the Cloud Value Index

Pindrop’s Newest Offering, Pindrop® Express, Brings Enterprise Level Risk-Based Authentication To Call Centres Of All Sizes

Pindrop, the pioneer in voice security and authentication announced Pindrop® Express, a risk-based authentication solution with carrier embedded capabilities that can validate the customer’s phone number prior to the call arriving at the contact centre. Express delivers a simple “yes or no” authentication decision and if the number is spoofed or has a high-risk reputation, the number will not be validated. Continue reading Pindrop’s Newest Offering, Pindrop® Express, Brings Enterprise Level Risk-Based Authentication To Call Centres Of All Sizes

New Agent Engagement Tools from Noble Systems Help Contact Centres See Gains in Productivity and Customer Service

Noble Systems, a global leader in omnichannel contact centre technology solutions, continues to deliver the industry’s most complete set of solutions. With three decades of experience in innovation for outbound and inbound customer contact management, Noble has recently announced a number of offerings and initiatives targeted at helping contact centres manage their most valuable resource – their employees. Continue reading New Agent Engagement Tools from Noble Systems Help Contact Centres See Gains in Productivity and Customer Service