CounterPath, a global provider of award-winning over-the-top (OTT) Unified Communications solutions for enterprises and service providers announced a signed agreement with a leading contact center solution provider to deploy CounterPath’s Hosted Stretto Platform™ for provisioning, voice quality monitoring, and remote support. The deployment is expected to grow over the coming months as usage expands to cover their install base of Bria Unified Communications clients. Continue reading Leading Contact Centre Solution Provider Signs Agreement with CounterPath for Hosted Stretto Platform™ Services
Category Archives: Technology
JetSense Launches Performance-Based AI Chatbot Platform to Optimize Consumer Experience
JetSense, designer of integrated customer service solutions, has developed a machine learning platform that enables companies to significantly improve sales with minimal up-front costs. JetSense offers the unique advantage of building and managing customer service OmniBots in tandem with its own live agents who support and improve the chatbot, delivering reliable, artificial intelligence (AI)-driven conversations through any media channel (e.g., website, text, social media, messaging app, Alexa). Clients typically see conversion rates increase upwards of 15 times. Continue reading JetSense Launches Performance-Based AI Chatbot Platform to Optimize Consumer Experience
DigitalGenius Introduces AI-Powered Conversational Process Automation, Enabling End-to-End Customer Support Case Resolution
DigitalGenius, the AI Platform for Customer Service, today announced the introduction of breakthrough functionality called Conversational Process Automation (CPA). It enables complete resolution of customer support cases, from an incoming customer query all the way through its resolution in a company’s back-end systems. Continue reading DigitalGenius Introduces AI-Powered Conversational Process Automation, Enabling End-to-End Customer Support Case Resolution
The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics. Continue reading The Direct Travel Team Boost Revenue per Agent with Outbound Predictive Dialler
Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Vodafone New Zealand, a leading telecommunications services provider, and IBM announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand. The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world’s largest digital agencies and global business design partners. Continue reading Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Pegasystems Launches Pega Digital Experience API for Creating Consumer-Grade Interfaces
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises launched the Pega Digital Experience API, a set of design and application development capabilities that allows organizations to provide elegant and powerful digital experiences on any web or mobile channel. Continue reading Pegasystems Launches Pega Digital Experience API for Creating Consumer-Grade Interfaces