WEBTEXT, a leader in enterprise messaging, and Sundown.ai, a leader in enterprise Artificial Intelligence applications announced they have entered into a partnership to leverage sophisticated self learning artificial intelligence with smart messaging technology to transform customer experiences. Continue reading Sundown.ai and WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience
Category Archives: Technology
Upstream Works Software Announces New Partnership with NWN
Upstream Works announced a new partnership with NWN, to effectively deliver integrated customer experience solutions on the Cisco Collaboration platform. Together, they’re making it easier and faster to deploy best-in-class customer experience solutions. Continue reading Upstream Works Software Announces New Partnership with NWN
Tango Networks Launches Industry’s First Cloud-Enabled Mobile Convergence Service For Enterprises
Tango Networks unveiled Kinetic Cloud, the industry’s first cloud-powered enterprise mobility enablement solution delivering communications control, compliance and productivity to the workforce natively on any mobile phone. Continue reading Tango Networks Launches Industry’s First Cloud-Enabled Mobile Convergence Service For Enterprises
Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions
Transcom and Creative Virtual have entered into a partnership for virtual agent and chatbot solutions in the artificial intelligence domain. The partnership will enable Transcom to offer its clients Creative Virtual’s complete suite of products, with Transcom taking the responsibility of designing, building, testing, deploying and maintaining a virtual agent solution for the client. Continue reading Transcom in Partnership with Creative Virtual to Offer Virtual Agent and Chatbot Solutions
8×8 and PCI Pal partner to streamline payment card compliance for contact centres
8×8, a leading provider of cloud communications and customer engagement solutions announced a partnership with PCI Pal, a specialist provider of secure payment solutions for customer engagement. By combining the 8×8 cloud contact centre solution and PCI Pal’s secure payment suite, contact centres and customer service departments can operate to the highest levels of PCI security without impacting customer experience. Continue reading 8×8 and PCI Pal partner to streamline payment card compliance for contact centres
Aspect Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Centre Callers and Agents
Aspect Software announced the integration of Afiniti’s Enterprise Behavioral Pairing and Aspect® Unified IP® 7.3 Service Pack 5. The integration allows the “plug and play” of Afiniti’s intelligent pairing solution for inbound contact centre callers with agents. Continue reading Aspect Introduces Afiniti Routing Integration with Unified IP ® For Intelligent Pairing of Contact Centre Callers and Agents