Plum Voice announced a new integration with Stripe, a technology company that builds economic infrastructure for the internet. Plum Voice customers can now seamlessly add a voice channel to their payment portfolio, giving their own customers the freedom to make payments anytime, from anywhere. Continue reading Plum Voice Enables Automated, PCI-Compliant Payments Over the Phone with Stripe →

Sutherland is bringing their human-centric, end-to-end process transformation expertise to Google Cloud Platform (GCP) customers as a partner in the i Managed Service Provider (MSP) ecosystem for GCP. Continue reading Sutherland Becomes Managed Service Provider to Bring Process Transformation and Enhanced Customer Experiences onto the Google Cloud Platform →

NICE inContact, a NICE business announced the availability of Workforce Optimization (WFO) functionality available with NICE inContact CXone Agent for Salesforce on the Salesforce AppExchange. In addition to the comprehensive contact center controls and customer information displayed on a single, unified screen, agents can now easily access crucial WFO features within the same application. Continue reading NICE inContact Announces CXone Agent for Salesforce – Adding Integrated Workforce Optimization to Unified Desktop →

West’s Unified Communications Services, a global provider of communication and network infrastructure services announced that it is the first provider to undergo audit and achieve the Cisco® Powered Cisco Spark Service Provider accreditation as part of Cisco’s Cloud and Managed Services Program (CMSP). Continue reading West Attains Cisco Powered Cisco Spark Service Provider Designation →

The emergence of Fintech startups and voice-powered artificial intelligence (AI) have altered people’s expectations for banking. As a result, financial services organizations will leverage advancements in security and predictive technology as a means to improve their efficiency, agility and ultimately deliver a better customer experience, particularly beneficial for smaller and mid-size banks looking to transform how they go to market, according to a new set of predictions from experts at Unisys Corporation. Continue reading Unisys Predicts Advancements in Biometric Technology, Artificial Intelligence to Transform How Financial Services Organizations Engage with Customers →