Cogito, the leader in real-time emotional intelligence solutions, announced a new version of Cogito Dialog, the only system that provides live guidance to improve phone representatives’ emotional intelligence. Based on analysis of millions of calls and advancements in behavioral research, the new version augments human intelligence, helping employees in their most important sales and service moments to increase productivity and customer loyalty. Continue reading Cogito Releases New Version of Cogito Dialog to Augment the Emotional Intelligence of Call Centre Representatives →

CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, has closed out 2017 with growth in virtually every area of its business. Continue reading CallVU Wraps Up 2017 with Strong Bookings, Five New Strategic Partners, and Successful Expansion into North America →

NICE inContact announced that Brand Embassy Ltd. is part of CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Brand Embassy’s omnichannel Digital Customer Care integrates with NICE inContact CXone™, the world’s #1 cloud customer experience platform, enhancing artificial intelligence, omnichannel capabilities and chat for CXone users. Continue reading NICE inContact Transforms Omnichannel Digital Customer Care with the Addition of Brand Embassy Application on CXexchange →