eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT™ at its Solve™ 23 conference, being held on September 25, at the Brewery, London. Continue reading eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
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eGain partners with Talkdesk to modernize customer service
eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
eGain launches one-of-a-kind pilot program for generative AI
eGain, the leading AI Knowledge platform for customer engagement automation, announced the launch of a unique pilot program to help businesses adopt generative AI in a risk-free way—eGain® Innovation in 30 Days™ for Generative AI. Continue reading eGain launches one-of-a-kind pilot program for generative AI
eGain delivers Instant Answers™ with generative AI, driving knowledge automation
eGain, a leading knowledge platform for enterprises announced the general availability of eGain Instant Answers™, a radically simple experience for users to find relevant answer snippets from enterprise knowledge bases using generative-AI technology. Continue reading eGain delivers Instant Answers™ with generative AI, driving knowledge automation
Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
eGain, the leading knowledge automation platform provider for customer engagement, announced that a fast-growing online sports retailer selected the eGain Knowledge Hub™ to deliver easy and fun experiences for shoppers and contact centre agents, who serve them. Continue reading Hypergrowth Online Retailer Selects eGain Knowledge Hub™ to Deliver Wow Experiences
Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service
eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact centre agents at the point of service. Continue reading Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service