eGain, the leading knowledge management platform provider for customer engagement automation, announced that one of the world’s largest fleet management companies has selected the eGain Knowledge Hub to automate digital self-service and augment contact centre agents at the point of service. Continue reading Multinational Fleet Management Company Selects eGain Knowledge Hub™ to Power Digital-First Customer Service
Tag Archives: eGain
eGain Connects with IBM Watson Assistant for Smarter Service
eGain, the leading knowledge automation platform provider for customer engagement, announced the availability of a pre-built connector for IBM Watson Assistant. Continue reading eGain Connects with IBM Watson Assistant for Smarter Service
Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement
eGain, the leading knowledge automation platform provider for customer engagement, announced that Allegiance Benefit Plan Management, a subsidiary of Cigna Corporation, has selected eGain to provide digital-first omnichannel customer service to business clients, associations, and government agencies. Continue reading Allegiance, a Cigna Company, selects eGain for knowledge-powered digital engagement
eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
eGain, the leading knowledge management platform for customer engagement automation, announced that its award-winning solution for knowledge management—eGain Knowledge Hub™—now natively connects with Microsoft SharePoint. Continue reading eGain Knowledge Hub connects with Microsoft SharePoint™ to unleash business value from content
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
eGain, the leading provider of customer engagement solutions, announced that chatbots ranked at the bottom among digital touchpoints in customer satisfaction during the initial outbreak of COVID-19. Continue reading Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
US Financial Services Giant Leverages eGain Virtual Assistant
eGain announced that a financial services client is leveraging its top-rated digital engagement solution to deliver next-gen customer (CX) and agent experiences (AX). Continue reading US Financial Services Giant Leverages eGain Virtual Assistant
Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
eGain, the AI-powered customer engagement platform provider announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. Continue reading Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
eGain Solve™ named a KMWorld Trend-Setting Product for 2018
eGain, the leading provider of customer engagement solutions announced that eGain Solve, its digital-first omnichannel customer engagement suite, has been named a Trendsetting Product of 2018 by KMWorld Magazine. Continue reading eGain Solve™ named a KMWorld Trend-Setting Product for 2018
eGain announces risk-free “AI Value in 30 Days” program
eGain, the leading provider of cloud-based customer engagement solutions announced a revolutionary program “AI in 30 Days” to make it super-easy for contact centers and customer service organizations to get going with AI for quick business value. Continue reading eGain announces risk-free “AI Value in 30 Days” program
eGain enables conversational customer service through Facebook® Messenger™
eGain, the leading provider of cloud-based customer engagement solutions announced its integration with Facebook Messenger. Continue reading eGain enables conversational customer service through Facebook® Messenger™
eGain announces integration with Salesforce.com
eGain, the leading provider of cloud-based customer engagement solutions, announced its integration with Salesforce.com. Continue reading eGain announces integration with Salesforce.com
eGain appoints SaaS sales veteran Todd Woodstra as Senior Vice President, Global Sales
eGain, a leading provider of cloud customer engagement solutions announced that Todd Woodstra has joined the Company as Senior Vice President, Global Sales. Continue reading eGain appoints SaaS sales veteran Todd Woodstra as Senior Vice President, Global Sales
eGain announces embedded AI knowledge for Cisco Finesse™ desktop
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced eGain Solve™ for Cisco, a cloud-based solution seamlessly integrated with Cisco’s contact center platform and offered as part of the Cisco SolutionsPlus™ program. Continue reading eGain announces embedded AI knowledge for Cisco Finesse™ desktop
eGain to exhibit at Call Centre World (CCW) 2017
PRESS RELEASE: eGain announced that the company will showcase its award-winning digital engagement suite for the Cisco contact centre infrastructure—eGain Solve™ for Cisco Unified CCE™—at CCW 2017 in Berlin, scheduled for February 21st through 23rd, 2017. Continue reading eGain to exhibit at Call Centre World (CCW) 2017
Finalists Revealed For The Live Chat Category Of The UK National Innovation Awards 2017
Directors’ Club United Kingdom is delighted to announce the final shortlist for the Live Chat category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Live Chat Category Of The UK National Innovation Awards 2017