eGain, the AI-powered customer engagement platform provider announced that Altitude Software will embed eGain AI and Knowledge Management into its Xperience Suite. Continue reading Altitude Software enhances its Xperience Suite with eGain AI and Knowledge
Tag Archives: eGain
eGain Solve™ named a KMWorld Trend-Setting Product for 2018
eGain, the leading provider of customer engagement solutions announced that eGain Solve, its digital-first omnichannel customer engagement suite, has been named a Trendsetting Product of 2018 by KMWorld Magazine. Continue reading eGain Solve™ named a KMWorld Trend-Setting Product for 2018
eGain announces risk-free “AI Value in 30 Days” program
eGain, the leading provider of cloud-based customer engagement solutions announced a revolutionary program “AI in 30 Days” to make it super-easy for contact centers and customer service organizations to get going with AI for quick business value. Continue reading eGain announces risk-free “AI Value in 30 Days” program
eGain enables conversational customer service through Facebook® Messenger™
eGain, the leading provider of cloud-based customer engagement solutions announced its integration with Facebook Messenger. Continue reading eGain enables conversational customer service through Facebook® Messenger™
eGain announces integration with Salesforce.com
eGain, the leading provider of cloud-based customer engagement solutions, announced its integration with Salesforce.com. Continue reading eGain announces integration with Salesforce.com
eGain appoints SaaS sales veteran Todd Woodstra as Senior Vice President, Global Sales
eGain, a leading provider of cloud customer engagement solutions announced that Todd Woodstra has joined the Company as Senior Vice President, Global Sales. Continue reading eGain appoints SaaS sales veteran Todd Woodstra as Senior Vice President, Global Sales
eGain announces embedded AI knowledge for Cisco Finesse™ desktop
PRESS RELEASE: eGain, the leading provider of cloud customer engagement solutions announced eGain Solve™ for Cisco, a cloud-based solution seamlessly integrated with Cisco’s contact center platform and offered as part of the Cisco SolutionsPlus™ program. Continue reading eGain announces embedded AI knowledge for Cisco Finesse™ desktop
eGain to exhibit at Call Centre World (CCW) 2017
PRESS RELEASE: eGain announced that the company will showcase its award-winning digital engagement suite for the Cisco contact centre infrastructure—eGain Solve™ for Cisco Unified CCE™—at CCW 2017 in Berlin, scheduled for February 21st through 23rd, 2017. Continue reading eGain to exhibit at Call Centre World (CCW) 2017
Finalists Revealed For The Live Chat Category Of The UK National Innovation Awards 2017
Directors’ Club United Kingdom is delighted to announce the final shortlist for the Live Chat category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Live Chat Category Of The UK National Innovation Awards 2017
Express Gifts Ltd deploys eGain Cloud for digital customer engagement
PRESS RELEASE: eGain announced that Express Gifts Ltd, one of the largest direct mail order businesses in the UK., has deployed eGain Cloud™ for knowledge-powered digital customer service. This solution has been deployed across Express Gifts’ Studio and Ace brands, serving around 1.5 million customers. Continue reading Express Gifts Ltd deploys eGain Cloud for digital customer engagement