MeaningCloud, a leading company in text analytics and deep semantic analysis, announced the launch of its first Vertical Packs, focused on the analysis of the Voice of the Customer and the Voice of the Employee. The Packs provide a version of their analytical solutions adapted to the needs of Marketing, Customer Experience, or Human Resources executives. Continue reading MeaningCloud Radically Simplifies the Use of Text Analytics in Voice of the Customer and Voice of the Employee Applications With Their New Vertical Packs
Category Archives: Technology
AWS Announces Alexa for Business
Amazon Web Services, Inc. (AWS), an Amazon.com company, announced Alexa for Business, a new AWS service that provides every employee with an intelligent assistant to simplify their interactions with the technology around them at work—in conference rooms, at their desks, and around the office. Alexa for Business can help automate tasks like starting conference calls, controlling conference room equipment, scheduling meetings, keeping track of tasks, or reordering supplies. Continue reading AWS Announces Alexa for Business
MAG launches technology arm to enhance end-to-end airport experience for passengers
MAG, the UK’s largest airport group and the owner of Manchester, London Stansted and East Midlands Airports, has launched its own technology and e-commerce business to respond to technology-driven changes in the way passengers travel and to move the airport experience into a new digital era. Continue reading MAG launches technology arm to enhance end-to-end airport experience for passengers
Virtual Hold Technology’s Partnership with Videlica Helps Businesses of all Sizes Eliminate Hold Time Across EMEA
Failure to tackle lengthy call queues has been a significant challenge for contact centres in the UK – costing businesses an estimated £3.7 billion. To help alleviate revenue loss, Virtual Hold Technology (VHT) and Videlica, a virtual queuing and omni-channel solutions provider, are expanding their long-standing partnership to bring VHT Callback cloud to EMEA. Continue reading Virtual Hold Technology’s Partnership with Videlica Helps Businesses of all Sizes Eliminate Hold Time Across EMEA
Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, announced the immediate availability of TouchPoint Agent, a rich call center solution for Microsoft Office 365 and Skype for Business Online. Continue reading Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial
RingCentral Transforms Online Meetings Experience with Alexa for Business
RingCentral announced new, powerful Alexa for Business integrations that bring an entirely reimagined user experience to communications and collaboration in the modern workplace. These integrations with Amazon® Alexa enable the use of voice commands to join meetings, send text messages, listen to voicemails, and make calls in an easy and intuitive way. Continue reading RingCentral Transforms Online Meetings Experience with Alexa for Business